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Lo_ry9610-Marble
10-Marble
May 30, 2024 8:04 AM UTC
Solved

Unable to access Thingworx; error 503

Hello, I'm unable to connect to Thingworx web application. I'm having 503 error : 

 

 

 

 

Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

 

 

 

 

 

Any ideas on what is causing this ? how to fix it ? 

 

Many thanks 

bchaudhary_448008Answer
5-Regular Member
May 31, 2024 4:17 PM UTC

Hello @Lo_ry96 

 

You can refer following article based on the 503 error you are getting 

https://www.ptc.com/en/support/article/CS351588?source=search

https://www.ptc.com/en/support/article/CS394253?source=search

https://www.ptc.com/en/support/article/CS285508?source=search

 

If you still face the issue please share the application logs

 

Thanks

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3 replies

VladimirN24-Ruby IV
24-Ruby IV
May 30, 2024 10:49 AM UTC

Similar issue - "503 Service Unavailable error": https://community.ptc.com/t5/ThingWorx-Developers/503-Service-Unavailable-error/td-p/611810 

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bchaudhary_4480085-Regular MemberAnswer
5-Regular Member
May 31, 2024 4:17 PM UTC

Hello @Lo_ry96 

 

You can refer following article based on the 503 error you are getting 

https://www.ptc.com/en/support/article/CS351588?source=search

https://www.ptc.com/en/support/article/CS394253?source=search

https://www.ptc.com/en/support/article/CS285508?source=search

 

If you still face the issue please share the application logs

 

Thanks

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vnamboodheriCommunity Manager
Community Moderator
Jun 6, 2024 8:05 AM UTC

Hello @Lo_ry96,

 

 It looks like you have some responses from some community members. If any of these replies helped you solve your question please mark the appropriate reply as the Accepted Solution. 

Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Community Moderation Team.

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