Unable to fetch license file with device id...
Good morning
Attempting to install Thingworx 8.1.3.
I have manually imported the license file referring to CS271439.
I will tell you step by step.
First
{
"PersistenceProviderPackageConfigs": {
"PostgresPersistenceProviderPackage": {
"ConnectionInformation": {
"jdbcUrl": "jdbc: postgresql: // localhost: 5432 / thingworx",
"password": "<password>",
"username": "twadmin"
}
}
},
"PlatformSettingsConfig": {
"LicensingConnectionSettings": {
"username": "<PTC_support_portal_username>",
"password": "<PTC_support_portal_password>",
"timeout": "<value>"
}
}
}
I added the above code to get licenseRequestFile.txt.
I received the ##### _ license_capability_response.bin file through the device ID on the license management page of PTC support.
Then we modified the contents of platform-settings.json as follows.
{
"PersistenceProviderPackageConfigs": {
"PostgresPersistenceProviderPackage": {
"ConnectionInformation": {
"jdbcUrl": "jdbc: postgresql: // localhost: 5432 / thingworx",
"password": "<password>",
"username": "twadmin"
}
}
},
"PlatformSettingsConfig": {
"LicensingConnectionSettings": {
"username": "<PTC_support_portal_username>",
"password": "<PTC_support_portal_password>",
"activationIds": "<deviceID>"
}
}
}
The next time i run ThingWorx, you are connected and an entity is created.
However, ApplicationLog still shows Unable to fetch license file with device id <devieID>.
What's the problem?
How should we solve it?
Where can I find my activation ID?
thank