Skip to main content
J
JohnR3-Newcomer
3-Newcomer
April 23, 2026
Question

Unable to find Experience Service ID

  • April 23, 2026
  • 1 reply
  • 26 views

In KB article entitled- Request Information to Enable Advanced Model Target Generation directs us to find the Expereince Service ID.  I have looked on both the hosting Vuforia server and the ThingWorx server for the log mentioned in the article.  I have looked in all the relavant thignworx logs I could find, yet could not find the ID

Any other ways to find the Experience Server ID?

1 reply

R
RolandRaytchev21-Topaz I
21-Topaz I
May 19, 2026

Hi ​@JohnR ,

Please check the experience_service.log file in the Experience Service installation directory. When the Experience Service starts, it writes its startup output to this log file.

Review the log carefully. It usually contains a large amount of information, so focus on the section where the service enters listening mode. A few lines below that, you should find the Experience Service ID.

If the service does not create a log file, you can temporarily stop the service and restart it manually from a Windows command prompt. Use the following command:

ESINSTALLDIR\bin\start-es.bat

When started this way, all output will be printed directly to the console. Once the service is fully initialised and enters listening mode, the Experience Service ID should be visible in the console output.

I hope this helps. If the issue persists, please let me know.

Terms & ConditionsAccessibility statement