Skip to main content
S
17-Peridot
Sathishkumar_C17-Peridot
17-Peridot
October 9, 2019
Question

Unable to generate email from Thingworx 8.4.2

  • October 9, 2019
  • 1 reply
  • 4935 views

Hi All,

We are try to send email with Mailserver template. Facing below mentioned error.

 

Thingworx 8.4.2

MailExtension 3.6.0 / MailExtensions 3.5.1

.

Security Log:
Unable to send error email for logged incident: failed to connect, no password specified?
Error sending email due to [Could not connect to SMTP host: secure.emailsrvr.com, port: 465].The last server response was [null] with return code [0].The error originated on host [DESKTOP-EANFF4C].

ApplicationLog:
[message: Unable to Invoke Service SendMessage on MailServerThing : Unable to send error email for logged incident]

 

Thanks & Regards,

Sathishkuamr C.

1 reply

V
vangne16-Pearl
16-Pearl
October 9, 2019

Hi @Sathishkumar_C 

 

I came across these articles which might be helpful for you. Please take a look a these.

https://www.ptc.com/en/support/article?n=CS253881

https://www.ptc.com/en/support/article?n=CS200624

 

Thanks,

Vibhuti

S
17-Peridot
Sathishkumar_C17-PeridotAuthor
17-Peridot
October 9, 2019

Thanks for the quick reply.

 

I referred both the documents but i am not able to send email from "SendMessage" service.

 

Thanks.

V
vangne16-Pearl
16-Pearl
October 9, 2019

@Sathishkumar_C 

Maybe the firewall is blocking or permissions issues.

 

Please refer this article https://www.ptc.com/en/support/article?n=CS236135

 

Thanks,

Vibhuti

Terms & ConditionsAccessibility statement