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Sathishkumar_C17-Peridot
17-Peridot
October 9, 2019
Question

Unable to generate email from Thingworx 8.4.2

Hi All,

We are try to send email with Mailserver template. Facing below mentioned error.

 

Thingworx 8.4.2

MailExtension 3.6.0 / MailExtensions 3.5.1

.

Security Log:
Unable to send error email for logged incident: failed to connect, no password specified?
Error sending email due to [Could not connect to SMTP host: secure.emailsrvr.com, port: 465].The last server response was [null] with return code [0].The error originated on host [DESKTOP-EANFF4C].

ApplicationLog:
[message: Unable to Invoke Service SendMessage on MailServerThing : Unable to send error email for logged incident]

 

Thanks & Regards,

Sathishkuamr C.

9 replies

vangne16-Pearl
16-Pearl
October 9, 2019

Hi @Sathishkumar_C 

 

I came across these articles which might be helpful for you. Please take a look a these.

https://www.ptc.com/en/support/article?n=CS253881

https://www.ptc.com/en/support/article?n=CS200624

 

Thanks,

Vibhuti

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Sathishkumar_C17-PeridotAuthor
17-Peridot
October 9, 2019

Thanks for the quick reply.

 

I referred both the documents but i am not able to send email from "SendMessage" service.

 

Thanks.

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vangne16-Pearl
16-Pearl
October 9, 2019

@Sathishkumar_C 

Maybe the firewall is blocking or permissions issues.

 

Please refer this article https://www.ptc.com/en/support/article?n=CS236135

 

Thanks,

Vibhuti

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