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twxadmin10-Marble
10-Marble
January 2, 2023
Solved

Unable to import Thingshapes

  • January 2, 2023
  • 2 replies
  • 1279 views

While importing Thingshapes I am facing below error. 

 

Import Failed: java.lang.RuntimeException: java.lang.RuntimeException: java.lang.RuntimeException: java.util.ConcurrentModificationException

failed to import from attachment

Entity import failed

 

after this subscriptions running based on timer events start throwing errors on things using that particular thingshape. example error below.

Error Executing Event Handler 'incrementTimer_Subscription' for event Type.Thing:Entity.SmartThing_Timer:Event.Timer

 

Best answer by Sathishkumar_C

might be missed the timer thing which is attached in that thingshape subscription,

Refer this article as well.. https://www.ptc.com/en/support/article/CS367231

 

2 replies

S
17-Peridot
Sathishkumar_C17-PeridotAnswer
17-Peridot
January 3, 2023

might be missed the timer thing which is attached in that thingshape subscription,

Refer this article as well.. https://www.ptc.com/en/support/article/CS367231

 

    T
    twxadmin10-MarbleAuthor
    10-Marble
    January 3, 2023

    Timer things are already deployed. Make a single line of change in any one service of thingshape and import it and you will notice these errors.

    S
    slangleyCommunity Manager
    Community Manager
    January 12, 2023

    Hi @twxadmin

     

    We recommend turning on stack tracing in the logging subsystem, try the import again, then provide the ApplicationLog.log and ErrorLog.log located in \ThingworxStorage\logs so we can take a look.

     

    Remember to turn off stack tracing once you've finished testing.

     

    Regards.

     

    --Sharon

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