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mnalla1-Visitor
1-Visitor
Aug 11, 2017 6:24 AM UTC
Question

unable to import Utilities: Data store unknown error: [Error occurred while accessing the model provider.]

Hi community,

I installed the ThingWorx_8.0. I am able to load the thingworx composer after that I tried to import Thingworx Utilities but I encountered the following error.

Data store unknown error: [Error occurred while accessing the model provider.]

can anyone provide me with the remedy.

Regards,

Madhu

11 replies

CRArko5-Regular Member
5-Regular Member
Aug 11, 2017 6:33 PM UTC

Hello, Madhu Nalla.

I searched on that error you provided and it appears it can be caused by a lot of things; I didn't see adding ThingWorx Utilities as one of them, though. Do you have other, custom, extensions installed? If so, are they known to be compatible with ThingWorx 8?

Let us know, please.

-- Craig A.

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mnalla1-VisitorAuthor
1-Visitor
Aug 16, 2017 4:51 AM UTC

hi,

I installed 8.0.0, I am trying to import 8.0.1 utilities, I thought compatibility issue,  but it is not taking even 8.0.0 utilities also. After sometime it accepted 8.0.1. Now am able to import. I would like to know which is best practice. should I go with all the scripts in same version or is it fine if I use 8.0.0 and 8.0.1 also.

Regards,

madhu

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dupatel5-Regular Member
5-Regular Member
Aug 12, 2017 5:18 AM UTC

Madhu Nalla​ : Could you please confirm the ThingWorx Utilities version you used. In case you are not using ThingWorx-Utilities-8-0-0 then you will face compatibility issues. While doing import can you validate before clicking import button and share screenshot of error?

-Durgesh

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mnalla1-VisitorAuthor
1-Visitor
Aug 16, 2017 5:07 AM UTC

Hi Durgesh,

I used ThingWorx_Utilities_8.0.1 to import. But after sometime It accepted the same. What is the best practice to import extensions..?

Regards,

madhu

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dupatel5-Regular Member
5-Regular Member
Aug 16, 2017 6:08 AM UTC

Madhu Nalla​ : It is recommended to you Utilities package having same version as of ThingWorx. For, minor and patch ThingWorx & Utilities version changes it allows however best would to use the same versions.

Also, one should always validate package before importing to make sure all required/dependencies are okay before importing Utilities. In case validation fails then we should attempt to fix the error before attempting import of the Utilities extensions.

-Durgesh

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