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vinay551-Visitor
1-Visitor
March 15, 2018
Solved

Unable to install ThingWorx 7.2.1 platform after deploying war file getting error HTTP Status 401.

  • March 15, 2018
  • 1 reply
  • 3804 views

Unable to install ThingWorx 7.2.1 platform after deploying war file getting error HTTP Status 401.Capture.PNG

Best answer by vinay55

Hi 

I got the issue, problem was with ThingworxPlatform folder.

Apache was not able to find the ThingworxPlatform folder and hence the required json.

I moved folder to C:\ThingworxPlatform and made changes in environment variable accordingly then it started working.

 

 

 

1 reply

S
supandey5-Regular Member
5-Regular Member
March 15, 2018

Hi @vinay55 which persistence provider package are you using? What sort of error are you seeing in the applicationlog.log if it has been created in the ThingworxStorage\logs folder. Else might want to check the catalina.out log from Apache Tomcat.

V
vinay551-VisitorAuthor
1-Visitor
March 16, 2018

Hi @supandey

 

We are using 'PostgresPersistenceProviderPackage'.

We are seeing 'Connections could not be acquired from the underlying database!' error in application.log file.

S
supandey5-Regular Member
5-Regular Member
March 16, 2018

Is this a fresh installation or an upgrade? I would verify the connectivity between the machines if PostgreSQL and ThingWorx are running on separate machines. If this is happening after upgrade I would also check if the owner of the Postgresql schema is still correct or not. Since i have seen this error happening very often when user doesn't have appropriate access rights.

 

Can you also share the OS on which both postgresql and ThingWorx is running? May also the log from ThingworxStorage folder?

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