Skip to main content
vinay551-Visitor
1-Visitor
Mar 15, 2018 2:00 PM UTC
Solved

Unable to install ThingWorx 7.2.1 platform after deploying war file getting error HTTP Status 401.

Unable to install ThingWorx 7.2.1 platform after deploying war file getting error HTTP Status 401.Capture.PNG

vinay55Answer
1-Visitor
Mar 19, 2018 2:31 PM UTC

Hi 

I got the issue, problem was with ThingworxPlatform folder.

Apache was not able to find the ThingworxPlatform folder and hence the required json.

I moved folder to C:\ThingworxPlatform and made changes in environment variable accordingly then it started working.

 

 

 

View in thread

5 replies

supandey5-Regular Member
5-Regular Member
Mar 15, 2018 2:58 PM UTC

Hi @vinay55 which persistence provider package are you using? What sort of error are you seeing in the applicationlog.log if it has been created in the ThingworxStorage\logs folder. Else might want to check the catalina.out log from Apache Tomcat.

Translate
vinay551-VisitorAuthor
1-Visitor
Mar 16, 2018 12:11 PM UTC

Hi @supandey

 

We are using 'PostgresPersistenceProviderPackage'.

We are seeing 'Connections could not be acquired from the underlying database!' error in application.log file.

Translate
supandey5-Regular Member
5-Regular Member
Mar 16, 2018 12:50 PM UTC

Is this a fresh installation or an upgrade? I would verify the connectivity between the machines if PostgreSQL and ThingWorx are running on separate machines. If this is happening after upgrade I would also check if the owner of the Postgresql schema is still correct or not. Since i have seen this error happening very often when user doesn't have appropriate access rights.

 

Can you also share the OS on which both postgresql and ThingWorx is running? May also the log from ThingworxStorage folder?

Translate
Terms & ConditionsAccessibility statement