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A
apdams1-Visitor
1-Visitor
April 8, 2020
Solved

Unable to Install ThingWorx when grace period has expired

  • April 8, 2020
  • 1 reply
  • 1732 views

I had successully installed Thingworx Foundation 8.4.3 previously but the grace period expired. I then decided to uninstall Thingworx and tried reinstalling. It always fails with this error:

 

>> Found existing license.bin file
>> Trial has already been loaded and has expired.
>> Developer Trial Edition License expired. Shutting down the platform!

 

The install then rolls back and removes the install folder.

I have since then acquired a valid license for Thingworx but have no idea how to complete the install so that I can configure the valid license.

This is a total blocker for me. Completely unable to install TWX

What am I supposed to do to install this product

 

 

 

Best answer by slangley

Hi @apdams.

 

From our WebEx session, we found that by closing the installer dialog instead of clicking OK or Finish to allow it to roll-back, we could replace the existing license.bin file with a new license (renamed to license_capability_response.bin). Restarting ThingWorx then started successfully.

 

If you are in agreement that this is the solution, please mark this reply as the Accepted Solution for the benefit of others with the same issue.

 

Regards.

 

--Sharon

1 reply

S
slangleyCommunity Manager
Support
April 8, 2020

Hi @apdams.

 

Trial versions are designed this way to prevent abuse.  However, it's not necessary to remove a trial version in order to switch to a commercially licensed product.

 

Since the trial version has already been uninstalled, you can try running the foundation installer.  With a valid entitlement and PTC support login, you can download the product here:

TWX Download.JPG

Based on your earlier post, I assume you are interested in the PostgreSQL version.  Just download the  foundation installer for the required platform:  Linux or Windows.

 

Refer to this link for installation instructions.

 

If you still have issues, I recommend we open a case.  I would be happy to open it on your behalf.

 

Regards.

 

--Sharon

A
apdams1-VisitorAuthor
1-Visitor
April 8, 2020

Hi Sharon

Thanks for that info. I did in fact already try that. My earlier version had been ThingWorxFoundationPostgres-8.4.3, running on Grace period (now expired) on Windows.

 

I thought I'd try a newer version, and tried ThingWorxFoundationPostgres-8.4.8. The main problem is that I am unable to get to any point where I can deploy the license I acquired. The install just fails and rolls back.

 

Yes, could you open a case for me on this, please

 

Regards

Adrian

S
slangleyCommunity ManagerAnswer
Support
April 8, 2020

Hi @apdams.

 

From our WebEx session, we found that by closing the installer dialog instead of clicking OK or Finish to allow it to roll-back, we could replace the existing license.bin file with a new license (renamed to license_capability_response.bin). Restarting ThingWorx then started successfully.

 

If you are in agreement that this is the solution, please mark this reply as the Accepted Solution for the benefit of others with the same issue.

 

Regards.

 

--Sharon

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