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1-Visitor
November 12, 2019
Question

unable to license Thingworx

  • November 12, 2019
  • 5 replies
  • 1864 views

Hello, 

currently i am using Thingworx 8.4. When I try to License Thingworx offline, Thingworx stops working(is not reacheable via browser and only works again after restarting the Computer) and the License is not acquired. In the application log I get the following Errors: (1) Unable to fetch License file with device id: …   (2) Unable to connect to the PTC lincense Server. Please make sure the LicensingConnectionSettings Setting …  

 

In the ThingworxPlatform Folder the Responsecapability file is changed to ignored. 

 

What is the reason for this and how can I fix it?

 

Regards

 

Nestor

5 replies

16-Pearl
November 12, 2019

@WetterNestor  Is this the fresh installation or upgrade from the previous Thingworx version?

 

You may refer to the below articles for more information.

https://www.ptc.com/en/support/article?n=CS286956

https://www.ptc.com/en/support/article?n=CS292020

 

Thanks,

Vibhuti

Support
November 12, 2019

Hi @WetterNestor.

 

In addition to the suggestions made by @vangne, make sure that you only have one .bin file located in \ThingworxPlatform.

 

Regards.

 

--Sharon

1-Visitor
November 13, 2019

Hi @slangley 

 

I double checked and it was/is the only .bin file in the folder.

 

Regards

--Nestor