1-Visitor

Question

Unable to load Datafield1

Forum|Forum|5 years ago
November 5, 2020
3 replies
3742 views

Hi,

I have encountered a weird instance in one of my user account.

In the mashup, under properties of the timeseries chart, I could not load or see the datafields.

However, when I change to my admin account or other user accounts, they are able to view the options under datafield1.

Even when I change the privilege of that account with issues to admin, it is still not working.

Please help!

16-Pearl

Hell @hujingrui

It seems strange .can you please crosscheck the permissions of the user?.

Thanks

Om Dukiya

Author

1-Visitor

Yes. I have just check a few times and even set the privilege of the problem user to admin but it is still not working. Other users are working fine.

16-Pearl

Can you export the entities (Thing, Datashape, Mashup etc) for check? What is version of Thingworx?

Author

1-Visitor

It is ThingWorx 8.5.8-b414

Here is the faulty user that I have exported.

1_Users_FYP02.xml

Author

1-Visitor

The user was testing and using SDK so i am not sure if that can break anything.

Community Manager

Community Manager

Hi @hujingrui.

If one of the previous responses allowed you to find a solution, please mark the appropriate one as the Accepted Solution for the benefit of others with the same issue.

Regards.

--Sharon