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A
aarushi_mittal21-Visitor
1-Visitor
July 22, 2019
Question

Unable to locate device id after license expiration

  • July 22, 2019
  • 2 replies
  • 1838 views

Hello Everyone,

 

I tried to retrieve the device id from my application.log at twxFoundationH2Trial-8.3.2\tomcat\apache-tomcat-8.5.23\ThingworxStorage\logs on my machine. Howvere I can't find the device id as stated here in ThingWorx fails to start up or starts up in limited mode due to license expiration.

My free 90 day trial license for ThingWorx foundation server expired on 4th July. I have followed the above tutorial to get device_id as no licenseRequestFile.txt exists on my machine.

 

Also I am usinh ThingWorx version 8.3.2

 

Kindly suggest how should I proceed.

 

Regards,

Aarushi

 

2 replies

S
slangleyCommunity Manager
Support
July 22, 2019

Hi @aarushi_mittal2.

 

The Device ID was removed from the Application Log for security reasons.  This behavior may be reverted in future releases due to the issues it's causing our customers, but it's still under review.

 

Is ThingWorx still starting up in limited mode?  If so, there is a service under the Licensing Subsystem called GetInstanceID that will allow you to obtain the Device ID.

 

If ThingWorx is no longer starting, please forward the previous license file located in ....\ThingworxPlatform (license.bin or license_capability_response.bin) and I will decrypt the file for obtaining the Device ID.  I will send you a private message with my email address for forwarding the file.

 

Regards.

 

--Sharon

S
slangleyCommunity Manager
Support
July 25, 2019

Hi @aarushi_mittal2.

 

Just checking on the status of your issue.  Have you been able to resolve the problem?

 

Regards.

 

--Sharon

A
aarushi_mittal21-VisitorAuthor
1-Visitor
July 26, 2019

Hello Sharon,

I am sending you my license file as you had earlier suggested.

Regards,

Aarushi

S
slangleyCommunity Manager
Support
September 9, 2019

Hi @aarushi_mittal2.

 

Since this issue was worked as a case, please provide an update here if you feel the issue was resolved and the resolution that was employed.

 

Regards.

 

--Sharon

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