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1-Visitor
October 29, 2019
Solved

Unable to log-in to Mashup from google chrome

  • October 29, 2019
  • 7 replies
  • 2843 views

Hello everyone,

 

I am facing a quite strange behaviour from Thingworx on Chrome. My customer is unable to log in to the composer from a normal chrome window, whereas she is able to do it from an incognito window. Another customer (in the same corporate network) is redirected to IE when she tries to open the mashup in normal chrome. For both cases, it works just fine from an incognito window. I also work in the same network and I do not face any of these issues. 

 

Any idea why this is happening?

Best answer by Rahul_Raj

Apparently it seems like some network issues caused the problem.

ie, the problem persists only when accessed from a certain network.

So, as of now, we can detach (close) this incident from ThingWorx side.

7 replies

22-Sapphire I
October 29, 2019

Have you tried emptying the browser cache?

Rahul_Raj1-VisitorAuthor
1-Visitor
October 29, 2019

Yes, I tried that, but didn't work.

22-Sapphire I
October 29, 2019

Please check the physical logs both the application.log and catalina.log