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koushal1-Visitor
1-Visitor
August 2, 2021
Solved

Unable to see release 8.4 in PTC Software downloads

  • August 2, 2021
  • 2 replies
  • 1462 views

Hi All,

 

 

I am unable to see Thingworx 8.4 in PTC Software Download page. Is it removed from PTC Software download page or I was checking at wrong link. 

Please let me know.

Best answer by slangley

Hi @koushal 

 

ThingWorx 8.4 is no longer supported, therefore it was removed from the downloads page.  The oldest supported release is 8.5 but support is dropping on that version in September.

 

Regards.

 

--Sharon

2 replies

S
slangleyCommunity ManagerAnswer
Support
August 2, 2021

Hi @koushal 

 

ThingWorx 8.4 is no longer supported, therefore it was removed from the downloads page.  The oldest supported release is 8.5 but support is dropping on that version in September.

 

Regards.

 

--Sharon

    D
    DmitryTsarev17-Peridot
    17-Peridot
    August 2, 2021

    Same for me. Havent noticed that until now, btw.

    Seems like you'd have to open a support case and ask for the older versions.

     

    Support for ThingWorx 8.4 has ended in January, so this can have something to do with the fact that it's not available for download.

    But normally older versions of PTC's products don't get taken down from downloads due to reaching end of support - in my list I can see and download some products / datecodes with support ended back in 2018.

     

    I'm not aware of any policies / guidelines regarding this, so would be interested in some feedback from PTC.

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