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5-Regular Member
Oct 9, 2017 10:03 AM UTC
Question

Unable To Start thingworx 8.0

Hello All, i have setup thing worx 8.0.1 on my local machine with pstgre 9.4.14, but I am having below application logs

2017-10-09 15:20:43.611+0530 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Managers...INITIALIZED

2017-10-09 15:20:43.614+0530 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Database initialization started...

2017-10-09 15:20:43.966+0530 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] System ownership locking started...

2017-10-09 15:20:44.024+0530 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] System ownership locking complete

2017-10-09 15:20:44.204+0530 [L: INFO] [O: c.t.p.p.d.PostgresModelDao] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Fetch Size Set - [5000]

2017-10-09 15:20:45.441+0530 [L: INFO] [O: c.t.c.Import] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] *** Importing entities

2017-10-09 15:20:45.527+0530 [L: INFO] [O: c.t.c.Import] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] *** Importing ModelTags

2017-10-09 15:20:45.528+0530 [L: INFO] [O: c.t.c.Import] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] *** Importing DataTags

2017-10-09 15:20:45.529+0530 [L: INFO] [O: c.t.c.Import] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] *** Importing Groups

2017-10-09 15:20:45.535+0530 [L: INFO] [O: c.t.c.Import] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] *** Importing Organizations

2017-10-09 15:20:45.738+0530 [L: ERROR] [O: c.t.c.Import] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to process import

2017-10-09 15:20:45.763+0530 [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Unable to decode avatar content: Can't create cache file!]

2017-10-09 15:20:45.770+0530 [L: INFO] [O: c.t.p.p.PersistenceProvider] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Connection ThingworxPersistenceProvider, type PostgresPersistenceProviderPackage stopped

2017-10-09 15:20:45.787+0530 [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Unable to initialize and start system: Unable to decode avatar content: Can't create cache file!]

2017-10-09 15:20:45.788+0530 [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] *** Web Application STATE is being set to ERROR! ***

2017-10-09 15:21:14.432+0530 [L: ERROR] [O: c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-1] Could not handle request

2017-10-09 15:30:30.398+0530 [L: ERROR] [O: c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-8080-exec-6] Could not handle request

13 replies

17-Peridot
Oct 9, 2017 1:10 PM UTC

Hi Shubham,

Is this the fresh installation or are you upgrading it to the 8.0.1 version?

Could you please share the PostgreSQL logs present in "<postgresql default-directory>/9.4/data/pg_log/"?

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5-Regular Member
Oct 9, 2017 1:18 PM UTC

Which logs you are talking about as my Directory Structure looks like below:

Capture.PNGCapture1.PNG

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20-Turquoise
Oct 9, 2017 1:29 PM UTC

Could you please open up pg admin III, go in the thingworx database and expand until you can see the number of tables created? How many are there?

Also, have you set full permissions on the ThingworxPostgresqlStorage and ThingworxPlatform folders?

Please attach your platform-settings.json.

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