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CC_110044431-Visitor
1-Visitor
March 26, 2024
Question

Unable to view imported extensions

  • March 26, 2024
  • 3 replies
  • 903 views

ThingWorx version: 9.3.9

 

Currently, we're trying to implement Building Blocks into our ThingWorx mashups to view SVGs. One of the requirements is the svgViewer extension.

While we're able to successfully import the extension and view it in the list under Manage, we're unable to see it in the widget's list upon making a mashup.

 

We've tried removing unused and potentially clashing widgets, but to no avail. Has anyone faced a similar problem and been able to resolve it? Thanks in advance!

3 replies

Rocko
Rocko19-Tanzanite
19-Tanzanite
March 26, 2024

It worked for me on 9.3.9.

Here are some hints for debugging:

Try it with a new mashup, not an existing one.

Make sure you're not using a filter on the Widget tab.

Reinstall the extension and check the server logs

When opening the mashup editor, also the server logs.

When opening the mashup editor,check the client log, i.e. F12>Console.

Restart the server

Rocko
Rocko19-Tanzanite
19-Tanzanite
March 28, 2024

Also check for file system privileges https://www.ptc.com/en/support/article/CS368343

V
vnamboodheriCommunity Manager
Community Moderator
April 1, 2024

Hello @CC_11004443, 

 

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