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CC_110044431-Visitor
1-Visitor
Mar 26, 2024 2:04 AM UTC
Question

Unable to view imported extensions

ThingWorx version: 9.3.9

 

Currently, we're trying to implement Building Blocks into our ThingWorx mashups to view SVGs. One of the requirements is the svgViewer extension.

While we're able to successfully import the extension and view it in the list under Manage, we're unable to see it in the widget's list upon making a mashup.

 

We've tried removing unused and potentially clashing widgets, but to no avail. Has anyone faced a similar problem and been able to resolve it? Thanks in advance!

3 replies

Rocko
Rocko19-Tanzanite
19-Tanzanite
Mar 26, 2024 7:48 AM UTC

It worked for me on 9.3.9.

Here are some hints for debugging:

Try it with a new mashup, not an existing one.

Make sure you're not using a filter on the Widget tab.

Reinstall the extension and check the server logs

When opening the mashup editor, also the server logs.

When opening the mashup editor,check the client log, i.e. F12>Console.

Restart the server

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Rocko
Rocko19-Tanzanite
19-Tanzanite
Mar 28, 2024 10:21 AM UTC

Also check for file system privileges https://www.ptc.com/en/support/article/CS368343

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vnamboodheriCommunity Manager
Community Moderator
Apr 1, 2024 5:59 AM UTC

Hello @CC_11004443, 

 

It looks like you have some responses from some community members. If any of these replies helped you solve your question please mark the appropriate reply as the Accepted Solution. 

Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Community Moderation Team.

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