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1-Visitor
August 23, 2019
Solved

uninstall/install of trial Thingworx Analytics Server

  • August 23, 2019
  • 1 reply
  • 1000 views

I followed the instructions to uninstall Thingworx Analytics Server and then on the new install I get the following error:

 

There has been an error.

Unknown error while running/default/json_utils-configfile=/results-ms_report.json - property=version.

 

Any ideas how to fix this?

 

Thanks

Best answer by zyuan1

Seems like the problem described in this article: https://www.ptc.com/en/support/article?n=CS288520&source=Case%20Viewer

 

 

1 reply

zyuan15-Regular MemberAnswer
5-Regular Member
August 26, 2019

Seems like the problem described in this article: https://www.ptc.com/en/support/article?n=CS288520&source=Case%20Viewer