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justinoberle1-Visitor
1-Visitor
September 22, 2020
Solved

Updating analytics application key on HOSTED TRIAL SERVER

  • September 22, 2020
  • 12 replies
  • 4827 views

I started a new trial and I am getting this message when I try to view anything in analytics section...

 

Your API Key has expired. You can generate a new key or extend the expiration date of the current key. See the Analytics Help Center for procedures.

 

I checked all my app keys and they are fine so this is obviously something behind the scenes. I found a link to change the expiration for an installed version but I am on the hosted trial. How can I fix this for the trial? Thanks

Best answer by nsampat

@justinoberle ,

 

I've just heard back from the DevZone Team, and they have indicated they have fixed the issue.

 

Can you check on the instance you were using again?

 

Regards,

 

Neel

12 replies

N
nsampat17-Peridot
17-Peridot
September 22, 2020

@justinoberle ,

 

Thank you for posting to the PTC Community.

 

When you indicate that the API key expired, do you mean the Application Key? Is the Analytics Server still functional?

 

The API key is for use only with the Rockwell Automation Factory Talk Suite, which is not part of the Trial Version cloud instance hosted by PTC.

 

Also, can you provide when you started this Trial Instance?

 

Regards,

 

Neel

J
justinoberle1-VisitorAuthor
1-Visitor
September 22, 2020

I copy and pasted exactly what it says in the original post. It is anything to do with the analytics builder. I started this trial about 6 days ago. It was working fine when I started it but now I cannot do anything in analytics portion.

N
nsampat17-Peridot
17-Peridot
September 22, 2020

@justinoberle ,

 

While I understand that is the message you are seeing, it does not apply to Analytics Builder as that API key is separate from the application use case you are operating.

 

Can you verify that the Gateway/Adapter in Builder Settings is connected?

 

Also, can you provide a screenshots of your Application Keys?

 

Edit: Would you be able to DM your URL? I will also reach out to the DevZone Hosted Environment Team to also investigate

 

Regards,

 

Neel

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