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mpagliotta1-Visitor
1-Visitor
May 25, 2017
Question

Upload thing and Builder goes down

  • May 25, 2017
  • 1 reply
  • 1407 views

Hi,

after i uploaded "Upload thing" extension on Thingworx Platform the Thingworx Builder goes down.

the error is the following:

org.hibernate.exception.GenericJDBCException: Could not open connection

Do you know why i got this issue?

I tried to reboot the system but the issue is still there.

Any solution?

Thanks in advance

Marco

    1 reply

    C
    CRArko5-Regular Member
    5-Regular Member
    May 25, 2017

    Hi, Marco. Is this a ThingWorx Analytics server? Is it a new install or one that worked in the past and is just now failing?

    Attach the application log(s) and we'll see if there are other errors reported. Similar reports of that

    org.hibernate.exception.GenericJDBCException: Could not open connection


    error are related to this article; see if that can help you out.


    -- Craig A.

    C
    cmorfin19-Tanzanite
    19-Tanzanite
    May 26, 2017

    Somehow the link given by Craig seems broken, the article can be accessed at https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS256240

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