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dalguacil1-Visitor
1-Visitor
June 15, 2017
Question

UploadThing not connected

  • June 15, 2017
  • 4 replies
  • 4428 views

I have installed UploadThing 1.2 in Thingworx 7.4. Installation process has finished correctly but the Thing is still not connected.

Thingworx is configured in the port 8443 using SSL. I have changed the port in UploadThing.properties to 8443 but there is no improvement.

Could anyone help me?

4 replies

A
ankigupta5-Regular Member
5-Regular Member
June 16, 2017

Hi DAVID ALGUACIL​,

What are the errors in the logs? Is port 8443 open on the machine where ThingWorx is installed?

D
dalguacil1-VisitorAuthor
1-Visitor
June 16, 2017

Hi Ankit Gupta​,

The port 8443 is open. When I run the command netstat -a it appears as LISTENING. Also, I am using ThingWorx through this port to work from my computer.

I don't know which logs you need. During UploadThing installation there is no errors.

In ThingWorx Application Log, I can see the following errors that appear each 10 seconds.

Thank you very much

A
ankigupta5-Regular Member
5-Regular Member
June 19, 2017

Mohit Goel​ Is it something you can check?

M
mgoel5-Regular Member
5-Regular Member
June 21, 2017

DAVID ALGUACIL​

Since you are using SSL enabled ThingWorx so could you please verify and confirm that instance URL is as below:

wss://< IP ADDRESS> : <PORT>/Thingworx/WS

Also please advise if you get any error message on command prompt while running Install.bat file inside Upload Thing folder.

-Mohit

M
mgoel5-Regular Member
5-Regular Member
June 22, 2017

DAVID ALGUACIL​

I believe you have already opened a Technical Support case ( 13736553 ) for this issue and we will provide further assistance on the same.

-Mohit

D
dalguacil1-VisitorAuthor
1-Visitor
June 22, 2017

You are right. There is a Technical Support case created for this issue, but I have still problems with the issue.

I include the log messages for UploadThing, just in case.

UploadThingLog.PNG

F
fstevenson1-Visitor
1-Visitor
August 7, 2017

Hi DAVID ALGUACIL,

Did you find a solution? I am facing the same issue.

Thanks

D
drichter1-Visitor
1-Visitor
August 11, 2017

Hi,

I have the same issus. I try to understand the "Analytics Builder Quickstart" but at the point where I have to upload the dataset I get the error:

"Error invoking service: Wrapped com.thingworx.exceptions.CouldNotConnectException: UploadThing is not connected Cause: UploadThing is not connected"

Maybe it had something todo with the settings in the thingworx analytics builder? In the settings mask I can enter everything for application id and application key (which seems strange to me).

What I have normaly enter there? How to resolve this error?

PS: I use thingwork 8 and anaytics 8

C
cmorfin19-Tanzanite
19-Tanzanite
August 11, 2017

Hi David

Have you installed UploadThing on the ThingWorx server and is it running ?

you may want to check this blogs / videos, the last one is about UplaodThing: Installing Thingworx Analytics Builder

If you still have issue after that I woudl recommend that you open a new discussion.

The situation in this discussion was specific to the use of https which I am not sure it is what you are using

Regards

Christophe

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