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T
TanmeyTWX17-Peridot
17-Peridot
November 3, 2020
Solved

User getting removed upon cache clear

  • November 3, 2020
  • 3 replies
  • 1202 views

Hi,

I came across a very strange observation.

 

I have an user added to a custom user group and this user group has certain permissions .Once that user clears cache and cookies from browser,that user getting removed from the concerned group automatically in the composer.

 

Any idea about this?

 

Thingworx version 8.5.4.

Best answer by TanmeyTWX

Hi,

 

Issue was the SSO authenticator and user creation was supposed to be done from AD,hence it was removing local users from groups.

3 replies

Rocket_Max
Rocket_Max17-Peridot
17-Peridot
November 4, 2020

Hi,

I have a similar experience, and finally solved it by restarting Tomcat.

 

BR,

Max

S
slangleyCommunity Manager
Support
November 11, 2020

Hi @TanmeyTWX.

 

If the previous response resolved your issue, please mark it as the Accepted Solution for the benefit of others with the same issue.

 

Regards.

 

--Sharon

T
TanmeyTWX17-PeridotAuthorAnswer
17-Peridot
November 11, 2020

Hi,

 

Issue was the SSO authenticator and user creation was supposed to be done from AD,hence it was removing local users from groups.

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