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lwei1-Visitor
1-Visitor
Mar 15, 2016 7:28 AM UTC
Question

User visibility

Hi, developers!

I have confront a problem.

I created a organization and a user for it.

But After logging in the organization, I can't see my background, my style definitions, only the widget's title.

I have already set the visibility and the home mashup.

Here is a awkward thing, after I add the user to the Administrators, it worked.

I need some help, thank you!!

Lee

    11 replies

    Aanjan5-Regular Member
    5-Regular Member
    Mar 15, 2016 1:44 PM UTC

    Lee, try giving visibility permissions to the Platform Subsystem for that Organization.

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      lwei1-VisitorAuthor
      1-Visitor
      Mar 17, 2016 6:56 AM UTC

      Hi, Aanjan. I've tried your way to fix it.

      The mashup has showed some of the style definition, but some can't.

      And I have a question that the widgets in the mashup are no appearing,

      it only show the text, ex: button, mashup link, something like that.

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      Aanjan5-Regular Member
      5-Regular Member
      Mar 17, 2016 1:39 PM UTC

      Lee, you would need to give permissions on Style Definitions as well. Try clicking on the Show/Hide Log button when you view your Mashup. That would display errors pointing us to where exactly the permissions are missing; and what service is failing.

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      PaiChung22-Sapphire I
      22-Sapphire I
      Mar 15, 2016 2:56 PM UTC

      Besides what Aanjan recommends, there are also two services in the platform subsystem the user needs to be able to run, something along the lines of: GetDefaultStyleDefinitions and GetStateDefinitions?

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      adrianpet5-Regular Member
      5-Regular Member
      Mar 17, 2016 2:29 PM UTC

         In order to see the any entity on Thingworx with an user, you will need to grant that user the Visibility Permission. Also, in order to see that entity in the view mashup, you will need to grant the Run Time Permission. For example, in order to view and use a style definition in a mashup you will need to grant Visibility and Run Time.

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      lwei1-VisitorAuthor
      1-Visitor
      Mar 18, 2016 10:07 AM UTC

      Hi, everyone!

      I've tried all of your suggestions.

      1. Set the style definitions' permission.

      (When I use Administrator to view the mashup, the mashup shows correctly.

      But if I use a user to login to the organization, the mashup still can't show entities)

      2. I've saw the Application log, it appears a lot of "xxxx Entities not found"

      But the akward thing is that I 've already set the visibility and permission's to all entities.

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      adrianpet5-Regular Member
      5-Regular Member
      Mar 21, 2016 7:39 AM UTC

      Hi,

        Can you put here the application log, so I can see it?

      Thank you,

      Adrian

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      dimmesoete1-Visitor
      1-Visitor
      Jun 24, 2016 7:40 PM UTC

      Thanks for this post.  I had a similar issue which was resolved by setting Visibility to the appropriate organization in the Platform Subsystem.

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