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Anonymous
July 30, 2024
Solved

Where to find installer logs?

Hello

 

My thingworx installer is failing at the last step while waiting to connect thingworx and whenever it fails the folder structure is rolled back. I am trying to locate the errors but as soon as installer stop it delete all the folders .

Is there any specific location i can look for installer logs?

 

Thanks

bchaudhary_448008Answer
5-Regular Member
July 30, 2024

Hello @unknown ,

 

Generally ThigWorx locations are present at these locations:

  • <Install Location>\installer\logs\foundation-<date time>.log
  • <Install Location>\installer\foundation\local-mode-cache/cache/chef-stacktrace.out
  • <User Directory>\AppData\Local\Temp\bitrock_installer.log

 

Kindly revert back if issue is still present or you are not able to locate the logs.

 

Hope it helps.

 

Regards,

Bhawna

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1 reply

bchaudhary_4480085-Regular MemberAnswer
5-Regular Member
July 30, 2024

Hello @unknown ,

 

Generally ThigWorx locations are present at these locations:

  • <Install Location>\installer\logs\foundation-<date time>.log
  • <Install Location>\installer\foundation\local-mode-cache/cache/chef-stacktrace.out
  • <User Directory>\AppData\Local\Temp\bitrock_installer.log

 

Kindly revert back if issue is still present or you are not able to locate the logs.

 

Hope it helps.

 

Regards,

Bhawna

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