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Anonymous
July 30, 2024
Solved

Where to find installer logs?

  • July 30, 2024
  • 1 reply
  • 909 views

Hello

 

My thingworx installer is failing at the last step while waiting to connect thingworx and whenever it fails the folder structure is rolled back. I am trying to locate the errors but as soon as installer stop it delete all the folders .

Is there any specific location i can look for installer logs?

 

Thanks

Best answer by bchaudhary_448008

Hello @unknown ,

 

Generally ThigWorx locations are present at these locations:

  • <Install Location>\installer\logs\foundation-<date time>.log
  • <Install Location>\installer\foundation\local-mode-cache/cache/chef-stacktrace.out
  • <User Directory>\AppData\Local\Temp\bitrock_installer.log

 

Kindly revert back if issue is still present or you are not able to locate the logs.

 

Hope it helps.

 

Regards,

Bhawna

1 reply

B
bchaudhary_4480085-Regular MemberAnswer
5-Regular Member
July 30, 2024

Hello @unknown ,

 

Generally ThigWorx locations are present at these locations:

  • <Install Location>\installer\logs\foundation-<date time>.log
  • <Install Location>\installer\foundation\local-mode-cache/cache/chef-stacktrace.out
  • <User Directory>\AppData\Local\Temp\bitrock_installer.log

 

Kindly revert back if issue is still present or you are not able to locate the logs.

 

Hope it helps.

 

Regards,

Bhawna

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