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zManRay8-Gravel
8-Gravel
Nov 9, 2020 4:24 PM UTC
Solved

Why I cannot find ThingWorx Foundation 9.0 download

Hi,

Several months ago, I downloaded it. But now, I cannot find it from my download list? What's up?

But I can see 9.0 version for other product, such as ThingWorx Analytics.

 

Is it because the new bug about time zone?

slangleyAnswer
Support
Nov 30, 2020 9:11 PM UTC

Hi @zManRay.


Another possibility for the problem you reported is in regard to the selection you are making for download.  If you are choosing Download Software by Sales Order Number (SON), you will only see the versions available at the time your contract was signed.  You need to choose Order or Download Software Updates.

 

If this or one of the previous responses lead you to a solution for your issue, please mark the appropriate one as the Accepted Solution for the benefit of others with the same issue.

 

Regards.

 

--Sharon

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5 replies

slangleyCommunity Manager
Support
Nov 11, 2020 4:27 PM UTC

Hi @zManRay 

 

The download is located under the relevant database.  For example, if you're running SQL Server, you can find the download under ThingWorx Mssql

 

Downloads.PNG

Please let us know if you continue to have issues.

 

Regards.

 

--Sharon

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odukiya16-Pearl
16-Pearl
Nov 12, 2020 12:15 PM UTC

Hello @zManRay 

 

If the above post resolved your query please mark it as resolved.

In case of further concern, please feel free to revert.

 

Thanks

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VladimirRosu_11662719-Tanzanite
19-Tanzanite
Nov 12, 2020 2:32 PM UTC

Hi,

 

I suggest opening a new Tech Support ticket, as I would also expect you to see the 9.0 there.

It might be a small issue in our systems - in that case it would be easily fixable.

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slangleyCommunity Manager
Support
Nov 13, 2020 8:59 PM UTC

Hi @zManRay.

 

Tech Support does not have the ability to manage customer logins for PTC Support.  You would instead need to open a case with the web team.

 

Regards.

 

--Sharon

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slangleyCommunity ManagerAnswer
Support
Nov 30, 2020 9:11 PM UTC

Hi @zManRay.


Another possibility for the problem you reported is in regard to the selection you are making for download.  If you are choosing Download Software by Sales Order Number (SON), you will only see the versions available at the time your contract was signed.  You need to choose Order or Download Software Updates.

 

If this or one of the previous responses lead you to a solution for your issue, please mark the appropriate one as the Accepted Solution for the benefit of others with the same issue.

 

Regards.

 

--Sharon

Translate
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