WRS Rest API Endpoint not visible in ThingWorx

Below are three kinds of issues you may be facing:

1. Access Control Issue (ACL) or Permissions

• The ProductContainer The endpoint is part of the Windchill OData layer, but not all containers are exposed to all users.

• If your Windchill user cannot access the Product Containers, the endpoint won’t be visible in the connector.

Fix:

• Verify that the user associated with the ThingWorx OData connector has read access to product containers.

• Log in to Windchill directly using the same credentials → Check if you can query the OData URL directly:

   

  https://<host>/Windchill/servlet/odata/v6/DataAdmin/Containers/PTC.DataAdmin.ProductContainer

  If it gives a 403/empty or error → it's a permissions issue.
  
  

2. OData Endpoint Not Exposed in Windchill

• Windchill OData services are modular. Some entity sets  PTC.DataAdmin.ProductContainer may be disabled in certain deployments.

Fix:

• Log in to Windchill Method Server and check:

  • codebase/WEB-INF/ODataEntityProvider.xml

  • Confirm that PTC.DataAdmin.ProductContainer is registered and exposed.

If missing, you'll need to extend or expose it manually via Windchill customisation.

3. Connector Caching Issue in ThingWorx

• The ThingWorx OData connector sometimes does not refresh available endpoints even when Windchill is correctly configured.

Fix:

• In ThingWorx:

  1. Go to your OData Connector Thing.

  2. Delete and re-add the Service Root (v6/DataAdmin).

  3. Or restart the ThingWorx server if that doesn't work.

This forces a fresh discovery of available endpoints.

4. Wrong or Incomplete Endpoint Mapping

• If the GetProducts Service in your screenshot is manually configured, make sure the correct endpoint path is typed fully:

  swift

  /Containers/PTC.DataAdmin.ProductContainer

• You cannot just browse it via a dropdown if it's not auto-discovered—manual entry is required.

Thanks,