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Chengli1-Visitor
1-Visitor
August 22, 2019
Solved

API for chalk

  • August 22, 2019
  • 1 reply
  • 3671 views

Will the API available for Chalk? After the video calls, we would like to send the pictures to our server to save them. We also want to attach our our work order with the call and add the duration/initiator/receiver info. In addition, we would like to have the capability to save videos, not just pictures.  Please provide some feedback on these features. Thank you!

Best answer by danhitomi

Hi @Chengli we currently do not have official, public APIs for Chalk. However, we have discussed APIs for the future that align with your use-cases (retrieving stored Session details & artifacts and being able to associate / cross-link with your external objects (work orders, service tickets)).

 

The pre-requisite for above is "recordable sessions" which is on our roadmap, which is a #4 priority.

 

The priorities ahead of it that are in active development are:

  1. Connect Codes <== launching Oct 22
  2. Chalk for Desktop <== MVP version for early access launching Oct 22 (no annotations capability)
  3. 3D-authored Content within Chalk Live Session

 

Thanks, 

1 reply

C
Chengli1-VisitorAuthor
1-Visitor
August 29, 2019

Hello,

Can PTC chalk support team provide some feedback?

 

If the API is open for interface and how to access them?

If it is not open, is there a plan to make it open for third party integration? For example, we want to save the session summary snapshots automatically to our system and we also want to add some keywords/tags for searchability. we would also like to save the caller/helper information/duration of the call,etc.

 

Thank you!

D
danhitomi13-AquamarineAnswer
13-Aquamarine
September 11, 2019

Hi @Chengli we currently do not have official, public APIs for Chalk. However, we have discussed APIs for the future that align with your use-cases (retrieving stored Session details & artifacts and being able to associate / cross-link with your external objects (work orders, service tickets)).

 

The pre-requisite for above is "recordable sessions" which is on our roadmap, which is a #4 priority.

 

The priorities ahead of it that are in active development are:

  1. Connect Codes <== launching Oct 22
  2. Chalk for Desktop <== MVP version for early access launching Oct 22 (no annotations capability)
  3. 3D-authored Content within Chalk Live Session

 

Thanks, 

    C
    Chengli1-VisitorAuthor
    1-Visitor
    September 11, 2019

    Thanks for the feedback! Those are important features we need to take full advantage of Chalk. Please keep us updated on the roadmap (features and schedule). Thank you!

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