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Dylan123911-Visitor
1-Visitor
August 7, 2020
Question

Cannot connect SSO

  • August 7, 2020
  • 1 reply
  • 2026 views

When I put my email attribute to connect and test. I get an error: "There was an error while testing your identity Provider: The 'email' attribute mapping is incorrect."

 

Sometimes, it brings me to my company login page then this error occurs. Other times it goes directly to this error page. 

 

Has anyone else had this issue?

1 reply

Y
ytella17-Peridot
17-Peridot
August 7, 2020

Hi @Dylan12391 ,

Could you please confirm if the email attribute you are entering in the configuration is correct. You can review this in the metadata.xml or in the saml response. Also, please confirm if the email address you have used in the IdP is exactly same as the one in the CAC, meaning it is case sensitive. The chalk admin center stores email in all lowercase. Please let us know if you have any questions.

D
Dylan123911-VisitorAuthor
1-Visitor
September 1, 2020

Dylan12391_0-1598972279729.png

I am still seeing this error when trying to connect

Y
ytella17-Peridot
17-Peridot
September 15, 2020

Could you please send me a direct message with the below details:

  • user email and
  • saml response

Please review the below article to capture the SAML response:

https://www.ptc.com/en/support/article/CS326237

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