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oparfon1-Visitor
1-Visitor
October 27, 2020
Question

Chalk's work area

  • October 27, 2020
  • 1 reply
  • 1060 views

When the technician (also host) walk around in the office area after the initial scan of the area the expert received a message that drawing will be possible again when he is back in the help are.

  1. When someone joins a session he is asked to scan the environment. How far can we go here? The scenario below: 
    The operator calls an expert and we need to have a look at the server and the router.
    Can the operator scan the 180° or do they need to do one by one?
    oparfon_0-1603791342783.png

     

  2. Can the help area be "reset" within the session? Means when the both participants of the call had a look at the server and then want to check the router, how can they switch?

Best Regards

Olena

1 reply

T
tmccombie21-Topaz I
21-Topaz I
October 28, 2020

Hi @oparfon 

 

Thanks for sharing this use-case. It is extremely helpful for us. 

 

Once a map is created, we will continue to build on that map as long as the local user is moving slowly AND there are enough features/textures to track. If this continuous mapping breaks the user will receive the message you described which prompts the user to go back to the initial area where we have successfully created a map. If the user dismisses this message (presses the x), then they will be prompted to create a new map. This will discard the existing map, but will allow for the user to map a new area for use with annotations. In the use case you described, this approach may make the most sense, assuming the user doesn't need to go back and forth multiple times (which would require a new map each time). Another thing to note is that the Sessions Summary, if enabled, will display images from both maps at the end of the call.

 

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