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ceilders1-Visitor
1-Visitor
Apr 15, 2020 2:18 PM UTC
Question

Did not receive activation email.

Hello, I registered for the free Vuforia Chalk trial back around April 3rd and I have not received my activation email.  I've received other email communications from the Chalk-Registration@chalk.vuforia.com email address.  But not the activation email.  

    5 replies

    tmccombie21-Topaz I
    21-Topaz I
    Apr 15, 2020 5:11 PM UTC

    Hi @ceilders 

     

    Please email us at chalk.now@ptc.com so that we can resend your invite and get you up and running with Chalk. 

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    akyadav5-Regular Member
    5-Regular Member
    Dec 20, 2020 2:14 AM UTC

    Hello PTC Team. 

    @tmccombie  Email delivery is failing @chalk.now@ptc.com

    Please check , i am getting "Undeliverable" from postmaster@ptc.com

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    danhitomi13-Aquamarine
    13-Aquamarine
    Jan 9, 2021 7:31 PM UTC

    Hi @akyadav -- this just came to my attention. Apologies, you ran into problems here.

     

    I re-checked our chalk.now@ptc.com email address and it appears to be working OK. I'm on the distribution list, so I will see any requests coming through that email channel.

     

    If you are still having trouble with access - please send an email and to verify - just respond to this community post and I'll let you know if I received it.

     

    Best,

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    StewMorris1-Visitor
    1-Visitor
    Apr 23, 2020 5:11 PM UTC

    Me too.

     

    My IT dept requested detailed info as to sender/recipient, date/time, subject text etc.

     

    PTC Support provided these.

     

    However, our IT guys also needed to know the Public IP that the PTC mail emanated from and if any rejection mail was received by PTC by our server in response.

     

    PTC support could not access this info

     

    Relationship ended before it really had started perhaps ?

     

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    tmccombie21-Topaz I
    21-Topaz I
    Apr 23, 2020 5:49 PM UTC

    Hi @StewMorris 

     

    I'm looking into this.

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