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YT_1089774112-Amethyst
12-Amethyst
February 21, 2024
Solved

Failed to connect to session from Real Wear HMT-1

  • February 21, 2024
  • 1 reply
  • 2127 views

Good day everyone,

 

Since morning, I have tried connecting to a session from Real Wear HMT-1 & Navigator 500 to no avail. 

After entering the session code, it stays in a loading page. No option to join the session. We are using the latest version 4.25.0 in all of our devices. 

 

We made some test using different connection methods (different wifis, mobile data) but had no success.

It just worked using the app from a mobile phone. 

 

Is anyone else having this issue using RealWears? Thanks in advance. 

Best answer by YT_10897741

In case anyone has the same issue, another team member discovered that it was necessary to force detention of the app in the RealWear. That allowed us to join a session from it. 

We still can't find what triggers it though, as sometimes it still happens and we have to force detention again. 

1 reply

Y
YT_1089774112-AmethystAuthorAnswer
12-Amethyst
February 28, 2024

In case anyone has the same issue, another team member discovered that it was necessary to force detention of the app in the RealWear. That allowed us to join a session from it. 

We still can't find what triggers it though, as sometimes it still happens and we have to force detention again. 

Y
YT_1089774112-AmethystAuthor
12-Amethyst
April 5, 2024

Apparently, this issue has been resolved in the new version 4.26. 

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