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pjahn16-Pearl
16-Pearl
July 16, 2019
Solved

Join Session

  • July 16, 2019
  • 2 replies
  • 2600 views

In Vuforia Chalk on iOS there is a "Join Session" button in the "My Contacts" section. Can anyone tell me how to use this? A 9-digit code is required and I am asking myself how to create/initiate such a session. We are using Vuforia Chalk for Business (as a PTC partner). Thanks for your help.

Best answer by AllanThompson

Hi @pjahn,

 

Dan Hitomi from PTC showed me this at LiveWorx this year.  The ability to join a session has been built into the app, but the ability to create the session is not in the publicly available version of the app yet Smiley Sad.

 

That being said, there's an update due this week according to the PTC product calendar, so fingers crossed for a public release then.

 

Cheers,

 

Allan

2 replies

A
AllanThompson16-PearlAnswer
16-Pearl
July 29, 2019

Hi @pjahn,

 

Dan Hitomi from PTC showed me this at LiveWorx this year.  The ability to join a session has been built into the app, but the ability to create the session is not in the publicly available version of the app yet Smiley Sad.

 

That being said, there's an update due this week according to the PTC product calendar, so fingers crossed for a public release then.

 

Cheers,

 

Allan

    G
    geva15-Moonstone
    15-Moonstone
    September 12, 2019

    This "Join Session" option will allow anyone with a Chalk compatible device to download Chalk from the relevant app store, and get connected to a Chalk support session without the need to have an account, authenticate, have a contract with PTC.  It is intended for 1-to-many support scenarios where a few support agents/technicians could be communicating with all sorts of remote support requesters.

     

    Once available, the enterprise support user will have an option to start a remote support session by generating this code - which they then communicate to the remote party.

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