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oparfon1-Visitor
1-Visitor
Jun 26, 2020 12:29 PM UTC
Question

Loss of connection during the calls

The users of Chalk experienced connection losses a lot of times during the calls (also with Low Bandwidth mode). Could you please provide the information about the resolution of this issue?

 

PS: Ports are opened, Low bandwidth mode is enabled.

 

Best Regards

4 replies

tmccombie21-Topaz I
21-Topaz I
Jun 26, 2020 5:33 PM UTC

What devices are being used for these Chalk calls? Do the users receive any error/warning message before the call is dropped?

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oparfon1-VisitorAuthor
1-Visitor
Jun 29, 2020 2:01 PM UTC

The device for the calls was  I pad gen7. The user doesn't capture any specific messages during the diconnection.

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tmccombie21-Topaz I
21-Topaz I
Jun 30, 2020 2:48 PM UTC

What kind of network connection is being used? Do these users have a stable connection? Do the users see anything like "poor connectivity" during their Chalk call? 

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