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GregOlson16-Pearl
16-Pearl
September 19, 2018
Question

Microsoft surface pro

  • September 19, 2018
  • 2 replies
  • 8337 views

Our companies service tech are using Surface Pros in the field, any idea when they will be able to use Chalk on this platform? 

    2 replies

    J
    jmay11-Visitor
    1-Visitor
    October 9, 2018

    I would also like to know this.

    D
    danhitomi13-Aquamarine
    13-Aquamarine
    October 9, 2018

    Hi @Greg and @jmay1 -- we currently do not have committed plans (next 6-12 months) for Surface Pro support for Chalk.

     

    The primary reason is Surface Pro is a UWP device (Unified Windows Platform), which is a distinct platform from iOS and Android platforms. Therefore, we're currently lack the resources to support a 3rd platform.

     

    We hope this changes in the future and it may change as there is a vision to support Microsoft Hololens and would be a logical starting point for supporting UWP-based devices.

     

    I am curious - what is the reason your companies have elected to use Surface Pros in the field and do they plan on deploying a large number of them (i.e., arm 1,000 field technicians with Surface Pros)? This could also help me understand or see if there is a rationale that leads to a future trend of Surface Pro use by field technicians (that have a distinct advantage over iOS or Android-based devices).

     

    Best,

    G
    GregOlson16-PearlAuthor
    16-Pearl
    October 10, 2018

    Dan,

    Our company has started to issue Surface Pros to sales and field service because they are small, lightweight and powerful.  In the past they were using Lenvo laptops and the change seems to be greatly embraced by the company.  They still have IPhones so they can use the Chalk app...but it would be nice in the future to be able to use a much larger device to interact...Like a surface pro.    Currently we are testing chalk on 30 users, if the test goes well we would expand to about 100 seats.

     

    Greg

    PDM Admin

    MB Companies / ASH Group

    D
    danhitomi13-Aquamarine
    13-Aquamarine
    October 11, 2018

    Hi @GregOlson -- thanks for the additional context.

     

    Our vision is to be device-agnostic and support as many devices as possible (smartphones, tablets and HMDs) - so this is informative. Let me know how the tests go and we can continue to discuss where we can work together to build-up a case for Surface Pro support.

     

    Also, for what it's worth, we are working on a Desktop client for the Remote Expert - so this might be beneficial to you as well.

     

    Thanks,

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