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MR_94802884-Participant
4-Participant
August 20, 2020
Question

Poor Connectivity

  • August 20, 2020
  • 1 reply
  • 1159 views

Doing testing with Chalk, but have not had much success due to bandwidth issues. Call keeps going into low bandwidth mode and dropping video and voice cuts in and out.

 

Here are some notes for the testing we did.

 

  1. Tested on iphone 6 & 7 with iOS 13.5.1
    1. Using just cell service then just WiFi
  2. Crosby network spec’s
    1. 10 gig backbone
    2. 1 gig to desktop
    3. .5 gig wireless
  3. Tested off site as well as onsite with same issues.

Passed the tests included here:

Chalk Network Troubleshooting [support.ptc.com]

 

Not sure of next steps as the bandwidth seems to be the issue at this point.

 

Any suggestions on next steps?

1 reply

T
tmccombie21-Topaz I
21-Topaz I
August 21, 2020

There is currently a known performance issue with older iOS devices. We are actively working on some enhancements to Chalk that will improve performance on these iOS devices. In the meantime, please try Chalk in A/V only mode. You can change this under Settings within Chalk and you should see better performance. Also, please note that the iPhone 6 is not a supported device. We support the iPhone 6s and up. 

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