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magnus.salomons15-Moonstone
15-Moonstone
March 26, 2020
Question

Re: Initiate or receive from a PC

  • March 26, 2020
  • 1 reply
  • 2160 views

Hi,

 

  1. Is there no other way to start a session from Chalk Desktop other than sending an email link or a Connect Code. Why are there no contacts in Chalk Desktop?

  2. How to start a session from Chalk app on mobile inviting someone using a desktop? If a lab engineer starts a session it would be more convenient for the office engineers to use Chalk Desktop. As it is now I get the call from a lab engineer in my mobile.

Thanks

Magnus

    1 reply

    T
    tmccombie21-Topaz I
    21-Topaz I
    March 26, 2020

    Hi @magnus.salomons 

    Right now Desktop only supports Chalk calls using Connect Codes. Within the mobile Chalk app you can select 'Start a Session'. This will open up a new session screen with a Connect Code displayed. The lab engineer can then use the 'Share' feature below the Connect Code to send the office engineer the Connect Code via whatever method they like (email, text, etc). Once the office engineer has the connect code they can enter it into the Desktop app using the 'Join Session' option to connect to the remote user's session. 

      M
      magnus.salomons15-MoonstoneAuthor
      15-Moonstone
      March 27, 2020

      Thank you @tmccombie , that worked ok.

       

      We tried a session today but unfortunately got the message below. Is it not possible to use sketches on the screen with Chalk Desktop? Both users are hosts.

       

      Chalk Desktiop Annotations.jpg

      T
      tmccombie21-Topaz I
      21-Topaz I
      March 27, 2020

      Hi @magnus.salomons 

      Annotations are possible on Chalk for Desktop. Did the 'local user' (the one who was sharing their screen) follow the initial instructions displayed that allows Chalk to map the environment? It looks like this:

      image.png

       

      Once the local user successfully does that, you should be able to add Chalk marks. I just tested locally and was able to add Chalk marks using Desktop. 

       

      image.png

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