Samsung galaxy S7 compatibility issue

While trying to install Chalk from the Google Play store on two different S7's we get: "Your device isn't compatible with this version".

All the documents show the S7 is.

21-Topaz I

What OS is your device running? You need Android 8 or higher to use Chalk on an S7 and S7 Edge.

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Both phones are running version 8

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21-Topaz I

Can you provide the model number of the devices and the exact OS version they are running? Is this a fresh install of the Chalk app or an upgrade?

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