Live annotations have stopped working on multiple supported devices (iPhone 7) after the app update to version 3.1.1. Multiple tests have been made, but this feature is not available anymore.
Error message: "Live annotations are not currently available for this session."
What could be the issue and how can it be solved?
It does make sense. Thank you for your feedback. We did make some improvements to the initialization step in 3.1.1 so that may explain the change you've noticed when initializing. Walls and other blank, featureless objects will not work well with Chalk. as Chalk needs interesting features and an environment with good lighting to map an area accurately and well. This helps annotations stick to the environment rather than floating around. It sounds like when you have the right environment, you are still able to use annotations. Is this correct?
This Help Center topic talks about the requirements and best practices for ensuring annotations work well in your Chalk session.
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