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joleary41-Visitor
1-Visitor
September 17, 2018
Question

Vuforia Chalk Call Server issue

  • September 17, 2018
  • 1 reply
  • 3254 views

Currently Chalk is allowing our admin account to call a colleague but they do not see the incoming call.

When that colleague calls the admin, we see the call come in but when we answer it, it tells us the server is down and try again later.  Is anyone else experiencing this today?  Thanks!

1 reply

D
danhitomi13-Aquamarine
13-Aquamarine
September 17, 2018

Hi @joleary4 -- could you email us the following information and we'll see if we can verify + isolate the issue you experienced. We've periodically heard of issues connecting - but it's been hard to track down, so this may help us diagnose and troubleshoot the cause of this issue.

 

  • User ID of the initiating person (e.g., john.doe@company.com)
  • Date and approximate time

You can send me an email direct at dhitomi@ptc.com

 

Thanks,

 

J
joleary41-VisitorAuthor
1-Visitor
October 4, 2018

Hi Dan,

Thank you but Phil and I have not received the server error since that day I reported it.  Strange.

I'll send directly to you if it happens again and at the time it does.  Thank you for replying.

John

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