1We are able to import the JT file but the file is not showing under resources for 3D model. 2)We are not able to import 3D models such as (.iges, .igs, step.stp, stl) 3)in the creo illustrate(version3.1), under the ribbon we are getting only home ta

Hello,

I will try to help you.

About your issues :

  1) I have checked a simple model step model and I was able to import in Thingworx Studio.

      So, I suppose that the problem is related to the data itself.

      What are the error messages reported in the log ?

       You can find them when running ThingWorx Studio, a dialogbox is opened, inside it click the link View Logs.

   2) Do you have the same result as in the first issue in ThingWorx Studio ?

       Are you able to import them in a third party software ?

   3) What are the exact steps in Creo Illustrate 3.1 ?

       Are they ?

       a) Run Creo Illustrate 3..1

       b) Import a stp, .iges .igs or .stl file inside a new Illustration

       c) Save this Illustration

       d) Publish a .pvz file

Thanks in advance for your details.

Best regards,

Samuel