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hholm1-Visitor
1-Visitor
January 13, 2017
Question

3D Canvas empty page

  • January 13, 2017
  • 2 replies
  • 5761 views

Hello,

my 3D canvas page is empty, can't see the grid.

and when I add a Model widget nothing happens?

Have anyone have had the same problem?

2 replies

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BillRyan16-Pearl
16-Pearl
January 14, 2017

Good Question Harri...I've been battling this one too.  My issue occurred after I published project, went to home page(my projects), then tried to open the project again.  I've closed Thingworx app and restarted computer with no luck of getting it back.  I can go to the preview and it shows the 3d information correctly..so guessing it is just some graphics issue in Canvas window because the information is there.  I've included my graphics information at bottom.

gray-canvas.JPG

My graphics card info

graphics-info.JPG

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BillRyan16-Pearl
16-Pearl
January 15, 2017

Strange...I come back 6 hours later and open the project with success to see the model in the canvas.  I did have to re-login to the VES...this may be what is needed to see the Canvas???

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TajuJoseph10-Marble
10-Marble
January 16, 2017

Please update the graphics card and see if it fixes the problem. Happens to a machine in our side and updating the driver fixed it

    H
    hholm1-VisitorAuthor
    1-Visitor
    January 30, 2017

    I did "everything" but nothing sokved my problem,

    finally I removed "C:\Users\xxx\AppData\Local\Google\Chrome\User Data" and now it works!

    B
    BillRyan16-Pearl
    16-Pearl
    January 31, 2017

    Harri,  I'd be interested to know what you mean by "everything".  I temporarily renamed the user data folder as you have noted to enable creation of a new folder, but it didn't repair for me.   After doing this, now I'm unable to see the 3D information in my preview window where before I was able to...so I'm really going backwards.

    H
    hholm1-VisitorAuthor
    1-Visitor
    January 31, 2017

    Hello Bill,

    I did try:

    - reinstalled TWS

    - updated the graphic card driver

    - deleted Chrome cache

    - restarted the computer

    but it did not solved my problem

    I closed Chrome, removed folder "C:\Users\xxx\AppData\Local\Google\Chrome\User Data" and restarted Chrome, and now it works.

    Maybe reinstall Chrome will solve you problem?

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