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J
JR_101803676-Contributor
6-Contributor
January 26, 2023
Solved

3D labels and 3D images show up on phones but not tablets

  • January 26, 2023
  • 2 replies
  • 3247 views

I am running into an odd problem. My experience has 3D labels and 3D images that are visible in preview mode and on my iphone but not on my ipad pro. I am not sure what the cause of this is.

 

This is true for every experience I have published currently. Even ones that previously worked fine.

Best answer by RolandRaytchev

@JR_10180367 , thanks for the feedback. I checked the project by simple loading it to our ES.- public 

2023-01-27_16-52-00.jpg

https://view.vuforia.com/command/view-experience?url=https%3A%2F%2Fmrerot7o.studio-trial.thingworx.io%2FExperienceService%2Fcontent%2Fprojects%2Ftest4label_ipadpro%2Findex.html%3FexpId%3D1

I scanned the project on the iPad Pro(IPad Pro 11 inch 3th Generation) with IOS 16.3 and Vuforia View 9.8.0(2155) but no issue I could observed. So I think the display was ok:

IMG_0011x.PNG

So you can try to scan this project and when you reproduce the same issue - so possibly there was some issue with the device setting. First check the IOS and Vuforia View version. Possibly some special configuration or tool installed on this device?

2 replies

Y
ytella17-Peridot
17-Peridot
January 27, 2023

@JR_10180367 Could you please share the Vuforia View log file of your iPad pro to track the issue?

J
JR_101803676-ContributorAuthor
6-Contributor
January 27, 2023

I just tested again with a brand new project. No CSS, Added 1 label and 1 3D image. Both show up on my iphone. Neither shows up on my Ipad

R
RolandRaytchev21-Topaz I
21-Topaz I
January 27, 2023

Hi @JR_10180367 ,

- I also tested today some projects on IPad Pro 11 inch 3th Generation and could not observe that there are any general issue with the display. Actually the display is much better and performance is much better comparing to other devices /android phone and ipad older - 6 generation) 

In case that I will have such  issue, I will check:

- when you create a new Mobile standard project where you have only one label and one image. you do not use any styles and scripts and then select for the 2D area IPad display . So publish this project and see if the display is ok. Also you can test to  set the project type in the Studio Project> Configuration>Info >Minimum Screen Width  (phone 320 or Tablet 600) - test both to see if there is difference

- then check the version of the Vuforia View and if required then update to the latest available version

- when the issue is not general (that what I suspect) but only specific to your project - then check if there are used some styles (css definition from the app.scss which possible are not working on the IPad pro

J
JR_101803676-ContributorAuthor
6-Contributor
January 27, 2023

I just tested again with a brand new project. No CSS, Added 1 label and 1 3D image. Both show up on my iphone. Neither shows up on my Ipad. 2D stuff and 3D model are visible on both ipad and phone

Preview attachment logfile.txt

 

Preview attachment logfile-previous.txt

 
 
logfile-previous.txt
1.3 MB
 

 

logfile.txt
283 KB
 

 

Vuforia view is up to do.

R
RolandRaytchev21-Topaz IAnswer
21-Topaz I
January 27, 2023

@JR_10180367 , thanks for the feedback. I checked the project by simple loading it to our ES.- public 

2023-01-27_16-52-00.jpg

https://view.vuforia.com/command/view-experience?url=https%3A%2F%2Fmrerot7o.studio-trial.thingworx.io%2FExperienceService%2Fcontent%2Fprojects%2Ftest4label_ipadpro%2Findex.html%3FexpId%3D1

I scanned the project on the iPad Pro(IPad Pro 11 inch 3th Generation) with IOS 16.3 and Vuforia View 9.8.0(2155) but no issue I could observed. So I think the display was ok:

IMG_0011x.PNG

So you can try to scan this project and when you reproduce the same issue - so possibly there was some issue with the device setting. First check the IOS and Vuforia View version. Possibly some special configuration or tool installed on this device?

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