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D
Desai1-Visitor
1-Visitor
March 12, 2018
Question

Authentication issues

  • March 12, 2018
  • 1 reply
  • 4314 views

Hi,

 

I am facing authentication issues in ThingWorkx studio. Please help me solve this issue.

My Experience Service URL: https://xas2fpzl.studio-trial.thingworx.io .

 

Thanks and Regards,

Desai

 

1 reply

D
dupatel5-Regular Member
5-Regular Member
March 12, 2018

@Desai Could you also please confirm the user name and exact error message you are getting.

From when have you started facing the issue and request to attach the studio application logs to review the issue further.

D
Desai1-VisitorAuthor
1-Visitor
March 12, 2018

Hi,

 

I have tested the View application in HoloLens and android(Samsung Tab), it says login credentials incorrect.

 

My Username: VD00491590@TechMahindra.com

 

Regards,

Desai

D
dupatel5-Regular Member
5-Regular Member
March 15, 2018

@Desai Please confirm if you are able to validate Experience Service(ES) by going to Project in Studio -> Info tab-> Experience Service-> Validate.

Please share Studio application logs post validating ES and ThingWorx View log.

On android device, ThingWorx view logs are available at Device Storage -> Documents -> ThingWorx View -> logfile.txt .

 

-Durgesh

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