Auto Configure Failed

When I attempt to sign into the 'Login Portal' in Thingworx Studio, I receive the following error:

Then I check the log for errors, which gives me the following:

I have uninstalled and reinstalled the program. Could somebody please help me resolve this?

Thanks,

Alex

1-Visitor

hello,

i get the exact same error message + this inbetween:

Error: connect ETIMEDOUT [random ip]

edit:

found this other thread with the linked solution article

21-Topaz I

Goran Arambasic, Were you able to resolve your issue following the article solution?

Alex Wiklin, Please check out the solution provided within the linked article. Let me know if you are still unable to configure your instance.

1-Visitor

Hello Tara,

Tara McCombie schrieb:
Goran, Were you able to resolve your issue following the article solution?

It was helpful for root cause detection. My corporate notebook/network seems to block the automatic configuration.

Putting the IP from log into the "Experience Service URL"-field at project creation works however.

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