15-Moonstone

Question

can not share experiences on iphone

Forum|Forum|8 years ago
January 9, 2018
1 reply
2158 views

I am able to share experiences with spacial targeting on iPad, but can not open the same link on iPhone - same iOS version 11.2.1 on both.

Help...

Troubleshooting

5-Regular Member

5-Regular Member

Hej Dmitry,

It uses the Apple ARKIT technology here - and Apple decided to only support newer devices starting with iphone 6s / ipad pro

If your device is older - it won't work.

Martin

Author

15-Moonstone

I am on iPhone7S and it does not work. Can I load ARKIT manually?

5-Regular Member

5-Regular Member

Hej,

never heard of an Iphone 7S.

The tracking algorithms behind this spatial target are Apple ARkit based - no manual load needed, nor possible.

If thingworx view itself doesnt show the experiences for ARkit (all the experiences marked with ST in the front in the gallery of thingworx view) - than your device is most likely not ARKIT capable.

Martin