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J
jhruby1-Visitor
1-Visitor
July 20, 2017
Solved

Can't validate or publish - authentification fails

  • July 20, 2017
  • 1 reply
  • 8111 views

Hi,

 

I installed Thingworx version 8.0.1 (8.0.1.1646) trial a couple of weeks ago and have created and saved a test experience however I can't find a way to publish it.

 

I'm an existing PTC user and have confirmed I'm using the correct username and password (I am successfully logged into my Thingworx Developer Portal account through the Thingworx webpage using the same login details) and I can successfully 'save' the experience to the web, however when I try to 'validate' the experience service or publish it and enter my login details in the "Authentification Required" dialog box it repeatedly fails authentification.

 

The log error is:

"error: [twx-studio:basic] Failed to authenticate experience server https://3e1hmks2.pp.vuforia.io [my PTC username] 401"

 

All proxy details in settings are blank.

 

Please help!

 

Thanks

James

Best answer by Yuxiu

James,

I have reset your password. Please check your email account for the new password.

Thanks.

Yuxiu

1 reply

T
tmccombie21-Topaz I
21-Topaz I
July 20, 2017

Hi James, Did you use the same credentials to auto-configure your instance?

J
jhruby1-VisitorAuthor
1-Visitor
July 21, 2017

Hi Tara,

I don't remember an auto-configuration but yes I'm entering my PTC credentials into the username/password authentification dialog box when it pops up after clicking validate or publish.

Thanks

James

J
jhruby1-VisitorAuthor
1-Visitor
July 24, 2017

Hi Tara,

Should I be entering my PTC credentials? If not please can you confirm which credentials I should be logging in with please?

Thanks

James

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