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ThomasDiehl7-Bedrock
7-Bedrock
August 30, 2017
Solved

Cannot connect Thingworx Studio to the Thingworx Experience server

  • August 30, 2017
  • 2 replies
  • 3138 views

After having me logged in to the Thingworx Studio Portal and having installed the ThingWorx Studio propperly the Autoconfiguration of the ThingWorx Studio did not succeed. The manual setup also failed, because I have not received any Welcome to the Trail E-Mail with all my personized information. Any Ideas where to get the personalized settings from?

 

SNAGIT.jpg

 

Best answer by ThomasDiehl

A big Thank you to the people from the studio portal support who fixed my account problem! Now everything works and I could create experiences.

2 replies

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tmccombie21-Topaz I
21-Topaz I
August 30, 2017

Hi Thomas, Check out this knowledge article detailing resolutions for the auto config failure: https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS269453&lang=en_US

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    ThomasDiehl7-BedrockAuthor
    7-Bedrock
    September 11, 2017

    Hi Tara,

    I checked all with the article but in the end I found that I have a problem not with the proxcy, connection or installation / hardware beacuse I registered with a different user and this works in my environmet. Who should I connect with because I assume my user existed befor in the pilot and before and was transfered.

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    ThomasDiehl7-BedrockAuthorAnswer
    7-Bedrock
    September 14, 2017

    A big Thank you to the people from the studio portal support who fixed my account problem! Now everything works and I could create experiences.

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