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vkrayushkin12-Amethyst
12-Amethyst
September 2, 2017
Solved

Cannot install thingworx studio 8.0.3 (8.0.3.1898): "Error occurred...", Windows 7 Ultimate x64. Help!

  • September 2, 2017
  • 1 reply
  • 2681 views

ASUS N76VB

Windows 7 Ultimate x64

Memory = 8GB DDR3

NvideoGeForce 740

I download setup.exe from https://studio.thingworx.com/home/

I cannot install this application on my ASUS with the following reports:

[09/03/2017 02:45:34] Studio Version 8.0.3 (8.0.3.1898)

[09/03/2017 02:45:34] Status Message: Version 8.0.3 (8.0.3.1898)

[09/03/2017 02:45:34] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

[09/03/2017 02:45:35] Starting node.exe

[09/03/2017 02:45:37] module.js:471

[09/03/2017 02:45:37]     throw err;

[09/03/2017 02:45:37]     ^

[09/03/2017 02:45:37]

[09/03/2017 02:45:37] Error: Cannot find module 'debug'

[09/03/2017 02:45:37]     at Function.Module._resolveFilename (module.js:469:15)

[09/03/2017 02:45:37]     at Function.Module._load (module.js:417:25)

[09/03/2017 02:45:37]     at Module.require (module.js:497:17)

[09/03/2017 02:45:37]     at require (internal/module.js:20:19)

[09/03/2017 02:45:37]     at Object.<anonymous> (C:\Users\Admin002\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\dist\server\utils\logging.js:19:15)

[09/03/2017 02:45:37]     at Module._compile (module.js:570:32)

[09/03/2017 02:45:37]     at Object.Module._extensions..js (module.js:579:10)

[09/03/2017 02:45:37]     at Module.load (module.js:487:32)

[09/03/2017 02:45:37]     at tryModuleLoad (module.js:446:12)

[09/03/2017 02:45:37]     at Function.Module._load (module.js:438:3)

= = = = =

Before it I used 8.0.2 on this ASUS.

But now cannot install 8.0.3 on it.

I did it several times during three days with the same result.

How can I really install this upgrade on my  notebook?

Thank you in advance.

    Best answer by dupatel

    Vladimir Krayushkin​ :  Could you please confirm if you are having Node.js installed externally on your machine . There is a know issue when Studio installer gets break if Node.js is installed externally.

    Also, could you please try deleting the folder ThingworxStudio insdie directory  C:\Users\Admin002\AppData\Roaming and then try installing again.

    -Durgesh

    1 reply

    D
    dupatel5-Regular MemberAnswer
    5-Regular Member
    September 4, 2017

    Vladimir Krayushkin​ :  Could you please confirm if you are having Node.js installed externally on your machine . There is a know issue when Studio installer gets break if Node.js is installed externally.

    Also, could you please try deleting the folder ThingworxStudio insdie directory  C:\Users\Admin002\AppData\Roaming and then try installing again.

    -Durgesh

    V
    vkrayushkin12-AmethystAuthor
    12-Amethyst
    September 4, 2017

    Hello Durgesh!

    Thanks for your message.

    I check the file system: no, I didn't install node.js separate or externally.

    And during last attempts to install 8.0.3.1898 I deleted all directories/files from C:\Users\Admin002\AppData\Roaming (and last case - the ThingworxStudio directory from C:\Users\Admin002\MyDocument too).

    But even after that I see the same installation message:

    - Studio Version 8.0.3 (8.0.3.1898)

    - Status Message: Version 8.0.3 (8.0.3.1898)

    - Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

    - Starting node.exe

    - module.js:471

    -      throw err;

    -      ^

    -

    -  Error: Cannot find module 'debug'

    -      at Function.Module._resolveFilename (module.js:469:15)

    -      at Function.Module._load (module.js:417:25)

    -    at Module.require (module.js:497:17)

    -      at require (internal/module.js:20:19)

    -      at Object.<anonymous> (C:\Users\Admin002\AppData\Roaming\ThingworxStudio\studiodownload.vuforia.io\dist\server\utils\logging.js:19:15)

    -      at Module._compile (module.js:570:32)

    -      at Object.Module._extensions..js (module.js:579:10)

    -      at Module.load (module.js:487:32)

    -      at tryModuleLoad (module.js:446:12)

    -    at Function.Module._load (module.js:438:3)

    Any idea?

    BTW: I find log file from another laptop with successful modification of ThingWorxStudio 8.0.2 to 8.0.3. The beginning of log for first-time 8.0.3 Studio running is the following:

    = = = = = = =

    [09/01/2017 13:48:48] Studio Version 8.0.3 (8.0.3.1898)

    [09/01/2017 13:48:48] Status Message: Version 8.0.3 (8.0.3.1898)

    [09/01/2017 13:48:48] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

    [09/01/2017 13:48:49] Status Message: Performing First Time Setup (Application)...

    [09/01/2017 13:48:49] Removing C:\Users\Admin002\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\dist

    [09/01/2017 13:48:50] Unzipping mbdist.zip to C:\Users\Admin002\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

    [09/01/2017 13:48:53] Status Message: Performing First Time Setup (Libraries)...

    [09/01/2017 13:48:53] Removing C:\Users\Admin002\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\node_modules

    [09/01/2017 13:49:37] Unzipping mbmodules.zip to C:\Users\Admin002\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

    [09/01/2017 13:50:22] Starting node.exe

    [09/01/2017 13:50:23] debug: [twx-studio:logging] Debug logging enabled. DEBUG=twx-studio*,ar-extension*,ves-publish*

    [09/01/2017 13:50:23] Fri, 01 Sep 2017 09:50:23 GMT twx-studio:logging DEBUG_FD=1 so the "debug" module will log to stdout instead of stderr

    [09/01/2017 13:50:24] info: [twx-studio:initializer] Node version: 6.10.0

    [09/01/2017 13:50:24] info: [twx-studio:initializer] ThingWorxStudio launched with the following arguments: _=[C:\Users\Admin002\Documents], $0=..\..\..\..\..\..\Roaming\ThingworxStudio\studio-download.vuforia.io\dist\server\index.js

    [09/01/2017 13:50:24] info: [twx-studio:initializer] ThingWorxStudio dir:  C:\Users\Admin002\Documents\ThingWorxStudio , home dir: C:\Users\Admin002\Documents

    [09/01/2017 13:50:24] debug: [twx-studio:initializer] Projects dir:  C:\Users\Admin002\Documents\ThingWorxStudio\Projects

    [09/01/2017 13:50:24] debug: [twx-studio:initializer] Extensions dir:  C:\Users\Admin002\Documents\ThingWorxStudio\Extensions

    [09/01/2017 13:50:24] debug: [twx-studio:initializer] ThingMarks dir:  C:\Users\Admin002\Documents\ThingWorxStudio\ThingMarks

    [09/01/2017 13:50:24] debug: [twx-studio:initializer] Move /VuforiaStudioEnterpriseExtensions

    [09/01/2017 13:50:24] debug: [twx-studio:fileUtils] C:\Users\Admin002\Documents\VuforiaStudioEnterpriseExtensions does not need to be moved, it does not exist

    [09/01/2017 13:50:24] debug: [twx-studio:initializer] Move the projects dir

    [09/01/2017 13:50:24] debug: [twx-studio:fileUtils] C:\Users\Admin002\Documents\VuforiaStudioEnterpriseProjects does not need to be moved, it does not exist

    [09/01/2017 13:50:24] debug: [twx-studio:initializer] Initialize builderSettings

    [09/01/2017 13:50:24] debug: [twx-studio:index] Done with initialization

    [09/01/2017 13:50:24] debug: [twx-studio:index] Startup process.argv is ["C:\\Users\\Admin002\\AppData\\Local\\Apps\\2.0\\AY7BLW01.T25\\PMEMTDO5.R44\\thin..udio_cd45769e4d993f77_0008.0000_6e3e378186bc2036\\node.exe","C:\\Users\\Admin002\\AppData\\Roaming\\ThingworxStudio\\studio-download.vuforia.io\\dist\\server\\index.js","C:\\Users\\Admin002\\Documents"]

    [09/01/2017 13:50:25] debug: [twx-studio:extension-manager] extensionName to require ves-ar-extension

    [09/01/2017 13:50:25] ar-extension version 8.0.3 (1.16.633)

    [09/01/2017 13:50:25] debug: [twx-studio:extension-manager] extensionName to require ves-basic-web-widgets-extension

    [09/01/2017 13:50:25] debug: [twx-studio:extension-manager] extensionName to require ves-sample-projects

    [09/01/2017 13:50:25] debug: [twx-studio:extension-manager] extensionName to require twx-data-provider

    [09/01/2017 13:50:25] debug: [twx-studio:projectHelper] []

    [09/01/2017 13:50:25] Status Message: Version 8.0.3 (8.0.3.1898)

    [09/01/2017 13:50:25] info: [twx-studio:index] Studio Ready: listening on 127.0.0.1:3000

    [09/01/2017 13:50:27] debug: [twx-studio:importProject] StudioSample3DImport already exists

    [09/01/2017 13:50:27] debug: [twx-studio:importProject] StudioSampleEyewear already exists

    [09/01/2017 13:50:27] debug: [twx-studio:importProject] StudioSampleQuadcopter already exists

    [09/01/2017 13:50:27] debug: [twx-studio:importProject] Done copying sample projects

    [09/01/2017 13:50:38] debug: [twx-studio:sockets] a user connected  0w9jK6j3uyEa1qu9AAAA

    [09/01/2017 13:50:39]  [0mGET /%7B%7B::projectType.imgPath%7D%7D  [32m200  [0m10.174 ms - 2201 [0m

    [09/01/2017 13:50:39]  [0mGET /%7B%7B::view.imgPath%7D%7D  [32m200  [0m9.331 ms - 2201 [0m

    [09/01/2017 13:50:39]  [0mGET /%7B%7BviewType.imgPath%7D%7D  [32m200  [0m9.077 ms - 2201 [0m

    [09/01/2017 13:50:39]  [0mGET /images/%7B%7B::w.name%7D%7D.png  [32m200  [0m8.868 ms - 2201 [0m

    [09/01/2017 13:50:39] debug: [twx-studio:sockets] EMIT builderSettings all

    [09/01/2017 13:50:39] debug: [twx-studio:projectSettings] Skipping appDir "node_modules", no appConfig.json found

    [09/01/2017 13:50:40] debug: [twx-studio:projectSettings] Skipping appDir "node_modules", no appConfig.json found

    [09/01/2017 13:50:40] debug: [twx-studio:sockets] EMIT updateProjects 0w9jK6j3uyEa1qu9AAAA

    [09/01/2017 13:50:40] debug: [twx-studio:sockets] EMIT updateProjects 0w9jK6j3uyEa1qu9AAAA

    [09/01/2017 13:51:01] debug: [twx-studio:upgradeProject] upgradeIfNeeded StudioSampleQuadcopter

    [09/01/2017 13:51:01] Fri, 01 Sep 2017 09:51:01 GMT ar-extension:upgrade Upgrade needed. Current version 8.0.3 (1.16.633) , new version 8.0.1 (1.14.536)

    [09/01/2017 13:51:01] debug: [twx-studio:sockets] EMIT UpgradeInProgress all

    [09/01/2017 13:51:01] debug: [twx-studio:upgrade:StudioSampleQuadcopter] Begin upgrade of project StudioSampleQuadcopter

    [09/01/2017 13:51:01] Fri, 01 Sep 2017 09:51:01 GMT ar-extension:upgrade Upgrade needed. Current version 8.0.3 (1.16.633) , new version 8.0.1 (1.14.536)

    [09/01/2017 13:51:01] info: [twx-studio:upgrade:StudioSampleQuadcopter] Upgrading project Studio Sample - Quadcopter C:\Users\Admin002\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter from 8.0.1 (1.14.536) to 8.0.3 (1.16.633)

    [09/01/2017 13:51:01] debug: [twx-studio:upgrade:StudioSampleQuadcopter] Make sure there are not any stale files lying around

    [09/01/2017 13:51:01] debug: [twx-studio:upgrade:StudioSampleQuadcopter] Removing  C:\Users\Admin002\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter/css/

    [09/01/2017 13:51:01] debug: [twx-studio:upgrade:StudioSampleQuadcopter] Removing  C:\Users\Admin002\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter/dist/

    [09/01/2017 13:51:02] debug: [twx-studio:upgrade:StudioSampleQuadcopter] Removing  C:\Users\Admin002\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter/extensions/

    [09/01/2017 13:51:02] debug: [twx-studio:upgrade:StudioSampleQuadcopter] Removing  C:\Users\Admin002\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter/preview3d/

    [09/01/2017 13:51:02] debug: [twx-studio:upgrade:StudioSampleQuadcopter] Removing  C:\Users\Admin002\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter/src/phone/resources/Default/

    [09/01/2017 13:51:02] debug: [twx-studio:upgrade:StudioSampleQuadcopter] Removing  C:\Users\Admin002\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter/theme/

    [09/01/2017 13:51:02] debug: [twx-studio:upgrade:StudioSampleQuadcopter] Copying /src/**/* to project, overwrite=false

    [09/01/2017 13:51:02] debug: [twx-studio:upgrade:StudioSampleQuadcopter] Copying /**/* to project, skip /src/**/*,  overwrite=true

    [09/01/2017 13:51:03] debug: [twx-studio:upgrade:StudioSampleQuadcopter] Copy of project files complete

    [09/01/2017 13:51:03] debug: [twx-studio:upgrade:StudioSampleQuadcopter] Updating version to  8.0.3 (1.16.633)

    [09/01/2017 13:51:03] debug: [twx-studio:upgrade:StudioSampleQuadcopter] onupgrade sucessful, now build the project

    [09/01/2017 13:51:03] debug: [twx-studio:upgrade:StudioSampleQuadcopter] BEGIN buildApp StudioSampleQuadcopter_1504259463175

    [09/01/2017 13:51:03] debug: [twx-studio:upgrade:StudioSampleQuadcopter] write settings

    [09/01/2017 13:51:03] debug: [twx-studio:projectSettings] write project settings StudioSampleQuadcopter

    [09/01/2017 13:51:03] debug: [twx-studio:upgrade:StudioSampleQuadcopter] copy runtime extensions

    [09/01/2017 13:51:03] debug: [twx-studio:upgrade:StudioSampleQuadcopter] packageThemeSet

    [09/01/2017 13:51:03] debug: [twx-studio:themeManager] generating studio-designtime-vars.scss

    [09/01/2017 13:51:03] debug: [twx-studio:themeManager] generating studio-runtime-vars.scss

    [09/01/2017 13:51:03] debug: [twx-studio:themeManager] processThemes

    [09/01/2017 13:51:03] debug: [twx-studio:themeManager] Making theme:  twx-light , includePaths:  C:\Users\Admin002\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\node_modules\ves-ar-extension\src\src-scaffold\ionic\scss

    [09/01/2017 13:51:03] debug: [twx-studio:themeManager] Building twx-light-theme-designtime.css

    [09/01/2017 13:51:03] debug: [twx-studio:themeManager] Making theme:  twx-dark , includePaths:  C:\Users\Admin002\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\node_modules\ves-ar-extension\src\src-scaffold\ionic\scss

    [09/01/2017 13:51:03] debug: [twx-studio:themeManager] Building twx-dark-theme-designtime.css

    [09/01/2017 13:51:04] debug: [twx-studio:themeManager] Building twx-dark-theme.css

    [09/01/2017 13:51:04] debug: [twx-studio:themeManager] Building twx-light-theme.css

    [09/01/2017 13:51:05] debug: [twx-studio:themeManager] building system-widget-extensions-designtime.css

    [09/01/2017 13:51:05] debug: [twx-studio:themeManager] building app-designtime.css

    [09/01/2017 13:51:05] debug: [twx-studio:themeManager] building system-widget-extensions.css

    [09/01/2017 13:51:05] debug: [twx-studio:themeManager] building app.css

    [09/01/2017 13:51:05] debug: [twx-studio:themeManager] copying css files for selected theme twx-light

    [09/01/2017 13:51:05] debug: [twx-studio:upgrade:StudioSampleQuadcopter] onBuild

    [09/01/2017 13:51:05] info: [twx-studio:upgrade:StudioSampleQuadcopter] Building ves-ar-extension app: Studio Sample - Quadcopter

    [09/01/2017 13:51:05] Fri, 01 Sep 2017 09:51:05 GMT ar-extension:gulp-shared clean

    [09/01/2017 13:51:05] debug: [twx-studio:upgrade:StudioSampleQuadcopter] pathDir C:\Users\Admin002\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter

    [09/01/2017 13:51:05] debug: [twx-studio:upgrade:StudioSampleQuadcopter] scaffoldDir C:\Users\Admin002\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\node_modules\ves-ar-extension\src\src-scaffold

    [09/01/2017 13:51:05] debug: [twx-studio:upgrade:StudioSampleQuadcopter] copySrc

    [09/01/2017 13:51:05] Fri, 01 Sep 2017 09:51:05 GMT ar-extension:gulp-shared copySrc

    [09/01/2017 13:51:10] debug: [twx-studio:upgrade:StudioSampleQuadcopter] buildApp

    [09/01/2017 13:51:10] Fri, 01 Sep 2017 09:51:10 GMT ar-extension:gulp-shared build

    [09/01/2017 13:51:10] Fri, 01 Sep 2017 09:51:10 GMT ar-extension:gulp-shared compile view contents  Home

    [09/01/2017 13:51:10] Fri, 01 Sep 2017 09:51:10 GMT ar-extension:gulp-shared Extract pvi from src pvz zip C:\Users\Admin002\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter\src\phone\resources\Uploaded\ptc-quadcopter-animated.pvz C:\Users\Admin002\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter\dist\phone\app\resources\Uploaded\ptc-quadcopter-animated\l-Creo 3D - ReplaceBattery.pvi

    [09/01/2017 13:51:10] Fri, 01 Sep 2017 09:51:10 GMT ar-extension:gulp-shared compile view contents  Choice

    [09/01/2017 13:51:10] Fri, 01 Sep 2017 09:51:10 GMT ar-extension:gulp-shared Working with view named C:\Users\Admin002\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter\dist\phone\app\components\Home.html which exists? [true]

    [09/01/2017 13:51:10] Fri, 01 Sep 2017 09:51:10 GMT ar-extension:gulp-shared Working with view named C:\Users\Admin002\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter\dist\phone\app\components\Choice.html which exists? [true]

    [09/01/2017 13:51:10] debug: [twx-studio:upgrade:StudioSampleQuadcopter] END buildApp StudioSampleQuadcopter_1504259463175

    [09/01/2017 13:51:10] debug: [twx-studio:upgrade:StudioSampleQuadcopter] Build succeeded.

    [09/01/2017 13:51:10] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\Admin002\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter\upgrade.log

    [09/01/2017 13:51:10] debug: [twx-studio:sockets] EMIT getProjectDefinition 0w9jK6j3uyEa1qu9AAAA

    [09/01/2017 13:51:11] error: [twx-studio:index] Respond with 404 ENOENT: no such file or directory, stat 'C:\Users\Admin002\Documents\ThingWorxStudio\Projects\{{$root.currentProject.fileName}}\src\phone\guidance\images\Illustration_0thingmark.svg'

    = = = = = = = = =

    and in this case ThingWorx Studio installed and run well: I  could move  my own "old" projects here and can start here new projects.

    I try compare log from my bad case and that good case, I compare them from the beginning message to "Start node.js" message and find the difference :

    "My bad and error installation":

    =- = = = = = = = = = = = = = =

    - Studio Version 8.0.3 (8.0.3.1898)

    - Status Message: Version 8.0.3 (8.0.3.1898)

    - Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

    - Starting node.exe

    = = = = = = = = = = = = = = =

    otherwise, in good case I have the following:

    = = = = = = = = = = = = = = = =

    Studio Version 8.0.3 (8.0.3.1898)

    Status Message: Version 8.0.3 (8.0.3.1898)

    Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

    Status Message: Performing First Time Setup (Application)...

    Removing C:\Users\Admin002\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\dist

    Unzipping mbdist.zip to C:\Users\Admin002\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

    Status Message: Performing First Time Setup (Libraries)...

    Removing C:\Users\Admin002\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\node_modules

    Unzipping mbmodules.zip to C:\Users\Admin002\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

    Starting node.exe

    = = = = = = = = = = = = = = = =

    I underscored logs in the successful case addressing the steps (before start node.js) which cannot perform in the bad case. - What does it mean? Why I cannot install Applications and Libraries at all? May be it is a reason.?

    Thank you in advance.

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