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bettto111-Visitor
1-Visitor
June 29, 2020
Question

Cant log in into Vuforia View

  • June 29, 2020
  • 1 reply
  • 3452 views

I try to log in into vuforia view app to see my upload file from vuforia studio but theres a message saying that my credentials are invalid when i try to log into the app... Can anyone help me? thank you!

1 reply

S
sdidier17-Peridot
17-Peridot
June 30, 2020

Hello Betto,

 

I have some questions to be more accurate about the issue :

  1. Are you using Vuforia Trial ?
  2. Are you able to connect to PTC esupport web site ?
  3. Are you able to publish in Vuforia Studio ?
  4. In Vuforia View, in Settings, do you have an URL setup in Experience Service > URL field ?

 

Best regards,

Samuel

B
bettto111-VisitorAuthor
1-Visitor
June 30, 2020
I am using Vuforia trial, I can connect to ptc website and publish in Vuforia studio but I can not connect my account to Vuforia view .. there’s a message that says that my account doesn’t match.. also when I try to set up my model with the url (experience service) it don’t let me view it.
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