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ClayHelberg18-Opal
18-Opal
February 28, 2019
Solved

Change in "PTC Authentication" handling?

  • February 28, 2019
  • 1 reply
  • 3581 views

Has anyone else noticed a recent change in how authentication works? Up until about 2 weeks ago, I was able to add users with the "PTC Authentication" tag, and they were able to log into the Experience server using their usual PTC credentials. However, recently that seems to have stopped working. When users try to log in with their PTC credentials, they don't work on the Experience server any more. I've had to go in and change multiple users to have an explicit password instead of the PTC Authentication mechanism.

As the "owner"/admin of the Experience server, I'm still able to use my PTC credentials (thankfully, otherwise I wouldn't be able to fix these other accounts!).

 

The PTC Authentication was convenient. Was this an intentional change? If not, any guess when it might get fixed? @tmccombie or anyone else from PTC have any information on this?

Best answer by tmccombie

Sounds good. Glad to hear it worked for a new user. Let me know if you find the other 2 users are still unable to use their PTC credentials.  

1 reply

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tmccombie21-Topaz I
21-Topaz I
February 28, 2019

Hi @ClayHelberg thanks for pointing this out. I'm looking into this and will get back to you. 

    C
    ClayHelberg18-OpalAuthor
    18-Opal
    February 28, 2019

    Thanks!

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    tmccombie21-Topaz I
    21-Topaz I
    March 7, 2019

    @ClayHelberg sorry for the delay here. Are the users that are experiencing this issue able to log into support.ptc.com? If their account is locked, the PTC authenticator used for the trial won't work. Locked users can submit a case to get it unlocked here: Web Account Case Logger

     

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