Configure for Vuforia Studio does not work

Hello

We want to test Vuforia Studio in our company but we are not able to "configure" it.

--> see attached screenshot

The credentials which I use at the window "Configure Vuforia Studio" are correct.

Logfile:

[2019-08-06T13:59:53.359Z] error: [twx-studio:auto_configure] undefined GET https://trial.studio.vuforia.com/api/v1/service_details Unable to retrieve service details. Request failed. { Error: connect ETIMEDOUT 3.222.121.221:443
at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1097:14)
errno: 'ETIMEDOUT',
code: 'ETIMEDOUT',
syscall: 'connect',
address: '3.222.121.221',
port: 443 }
[2019-08-06T13:59:53.360Z] error: [twx-studio:index] unhandledRejection Unable to retrieve service details. Request failed.
GET /api/autoConfigure 500 22017.778 ms - 35

I also tried to add our Proxy in the settings. (Example: http://1.1.1.1:8080) However it still doesn't work. If I add the proxy with http the following error occurs in the logfile:

[2019-08-06T14:10:39.391Z] error: [twx-studio:auto_configure] undefined GET https://trial.studio.vuforia.com/api/v1/service_details Unable to retrieve service details. Request failed. { Error: self signed certificate in certificate chain
at TLSSocket.onConnectSecure (_tls_wrap.js:1051:34)
at TLSSocket.emit (events.js:189:13)
at TLSSocket.EventEmitter.emit (domain.js:441:20)
at TLSSocket._finishInit (_tls_wrap.js:633:8) code: 'SELF_SIGNED_CERT_IN_CHAIN' }
[2019-08-06T14:10:39.392Z] error: [twx-studio:index] unhandledRejection Unable to retrieve service details. Request failed.
GET /api/autoConfigure 500 1394.516 ms - 35

If I add the proxy with https the following error appears in the logfile:

[2019-08-06T14:12:05.680Z] error: [twx-studio:auto_configure] undefined GET https://trial.studio.vuforia.com/api/v1/service_details Unable to retrieve service details. Request failed. { Error: tunneling socket could not be established, cause=write EPROTO 12700:error:1408F10B:SSL routines:ssl3_get_record:wrong version number:c:\ws\deps\openssl\openssl\ssl\record\ssl3_record.c:252:

at ClientRequest.onError (C:\Users\catarino_d\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\tunnel-agent\index.js:177:17)
at Object.onceWrapper (events.js:277:13)
at ClientRequest.emit (events.js:189:13)
at ClientRequest.EventEmitter.emit (domain.js:441:20)
at TLSSocket.socketErrorListener (_http_client.js:392:9)
at TLSSocket.emit (events.js:189:13)
at TLSSocket.EventEmitter.emit (domain.js:441:20)
at onwriteError (_stream_writable.js:431:12)
at onwrite (_stream_writable.js:456:5)
at _destroy (internal/streams/destroy.js:40:7) code: 'ECONNRESET' }
[2019-08-06T14:12:05.681Z] error: [twx-studio:index] unhandledRejection Unable to retrieve service details. Request failed.
GET /api/autoConfigure 500 7.316 ms - 35

Can somebody help us? Is the format of proxy configuration correct?

Thank you and best regards

David