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Asiya1-Visitor
1-Visitor
Jul 6, 2018 10:00 AM UTC
Solved

Creo Illustrate Installation: License issue

I used "VS420607ED1040-YJWM-KD98" as described in "Getting Started with Vuforia studio", chapter 4, point 4, page 27 for licensing Creo Illustrate. But I received the following message: !Error!. I repeated it several times. the result is the same. Help me! How can I license my Creo Illustrate?

AsiyaAnswer
1-Visitor
Jul 9, 2018 11:43 AM UTC

I found the solution: I installed requested in update KB2999226 for Universal C Runtime. After update I can use license process properly.    

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10 replies

tmccombie21-Topaz I
21-Topaz I
Jul 6, 2018 5:37 PM UTC

When you select "Install Licensing" are you getting a pop up that requests credentials? If so, are you using your ptc.com account login information? 

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Asiya1-VisitorAuthor
1-Visitor
Jul 9, 2018 7:03 AM UTC

Yes, I used my used my ptc.com account.

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Asiya1-VisitorAuthorAnswer
1-Visitor
Jul 9, 2018 11:43 AM UTC

I found the solution: I installed requested in update KB2999226 for Universal C Runtime. After update I can use license process properly.    

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amitandtv1-Visitor
1-Visitor
Jul 14, 2018 2:22 AM UTC

Hi @Asiya

 

Could you please provide me with link to download Creo Illustrate, I'm trying to download it from my studio portal but it says document not found. I'm desperate to get started with it as I have a use case to build but cannot find the download link to Illustrate anywhere.

 

Any help is much appreciated

 

Thanks

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Asiya1-VisitorAuthor
1-Visitor
Jul 14, 2018 8:11 PM UTC

On the main page of Vuforia Studio there is a link to the Getting Started Guide(PDF). In this document, in point 4, Obtain and Install PTC Creo Illustrate (Optional) describes how to download and install Creo Illustrate

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    amitandtv1-Visitor
    1-Visitor
    Jul 25, 2018 3:45 AM UTC

    Hi @Asiya ,

     

    Thanks fro your response and apologies for the delayed reply. we have been trying to solve this mystery of downloading Creo Illustrate. 

     

    As you mentioned, We tried to navigate to the Getting Started Guide(PDF) from Studio's home page. But it just goes to the document not found page. Please see the screenshot below and in my first post. Any Ideas around this? Also, do you have a subscription to Vuforio Studio or you are using a trial license?

     

    Thanks.

     

    Illustrator Issue.png

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    HankHongChen1-Visitor
    1-Visitor
    Dec 10, 2018 7:57 AM UTC

    Hi, I run into this issue as well. However I am not getting the "error" msg, I was stuck at a "Processing..." msg for more than a hour and nothing happens.

     

    Any one know what is going on? Thanks

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